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Event Technical Lead, Audio Visual- Arizona Grand Resort
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.60 - $20.33
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Bonuses
Job Description
Encore is a leading audiovisual and event production company known for delivering exceptional services in hospitality environments such as hotels and convention centers. With a reputation for innovation and excellence, Encore partners with a variety of venues to provide state-of-the-art audiovisual solutions that enhance events and guest experiences. Their services span from technical setup to event management, ensuring seamless operation and customer satisfaction at every level. Dedicated to quality, safety, and professionalism, Encore seeks to maintain its position as an industry leader by investing in skilled personnel and cutting-edge technology. The company places a strong emphasis on employee development and... Show More
Job Requirements
- High school diploma required
- 2-3 plus years of audio-visual experience required
- 2-3 plus years of customer service or hospitality experience preferred
- Valid driver’s license required for team members in positions that may operate company vehicles
- Must be able to lift 50 lbs
- Completion of all training and certification requirements within 60 days of start date for external applicants
- Additional DOT requirements may apply
Job Qualifications
- High school diploma required, Associate’s degree preferred
- 2-3 plus years of audio-visual experience required
- 2-3 plus years of customer service or hospitality experience preferred
- Valid driver’s license required for positions that may operate company vehicles
- Completion of all training and certification requirements as determined by global learning training program
- Ability to lift 50 lbs
Job Duties
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoot technical issues and resolve problems quickly as they arise
- Comply with all company security and safety measures
- Ensure equipment is secure from theft and or damage when in use
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers
- Act as a leader, mentor, and coach for other technicians on delivering world class service philosophy
- Maintain positive relationships with clients through effective communication
- Meet with guests on site to ensure their needs are met and equipment setup is working properly
- Monitor events and check in on customers throughout the day
- Understand and foster the hotel client relationship
- Demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues
- Anticipate equipment challenges and changes in a timely and professional manner
- Follow company processes, complete systems entry and paperwork accurately
- Use equipment sheets to determine equipment scheduled for set up and strike
- Interact with other staff and outside vendors for equipment
- Utilize floor up-selling techniques to increase revenue
- Work with clients to finalize invoices
- Work within company systems and applications as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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