Event Services Manager

Kessler Hospitality is an acclaimed hospitality company known for its portfolio of artistically inspired boutique hotels. These properties stand out for their unique design, luxurious accommodations, enriching ambiance, and intuitive service, making each stay a memorable experience. With locations across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality has cultivated a reputation for blending exquisite art, music, and cultural influences into its hotels in ways that are deliberately accessible and welcoming. Kessler Hotels are designed to inspire and encourage unforgettable experiences. From cutting-edge downtown icons to premier luxury lodges, vibrant entertainment destinations in Savannah, and elite ski lodges, each hotel offers a distinctive blend of style and individuality crafted to cater to the discerning traveler. Kessler Hospitality was a founding member of the Marriott Autograph Collection, contributing seven unique and original hotels that set the standard for bold, stylish, and personalized travel experiences.

This position is based at the Grand Bohemian Lodge located in the heart of Downtown Greenville, South Carolina. Perched on the falls of the scenic Reedy River, this AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural beauty. The lodge features stunning floor-to-ceiling windows, earth-inspired design elements in its chandeliers and wine room, and comfortable balconies with majestic accents. Guests can relax at the outdoor bar and restaurant, Between the Trees, enjoy Greenville's natural scenery from the event lawn, or take advantage of amenities like the onsite spa, art gallery, fitness center, and hiking trails. This extraordinary setting promotes wellness and connection to nature, making it a standout destination.

The Events Services Manager plays a crucial role in servicing a wide variety of events held at the lodge, including room blocks, social gatherings, weddings, and corporate events. This full-time role demands expertise in event planning and impeccable attention to detail to ensure the smooth execution of events aligned with Kessler Hospitality's commitment to unparalleled service. Working in a fast-paced luxury environment, the Events Services Manager acts as the key liaison between clients and the hotel's operational departments. Responsibilities include managing detailed event orders, coordinating room blocks, food and beverage requirements, meeting setups, billing, and addressing other client needs while maintaining high standards of service delivery. The manager is responsible for enforcing contractual agreements, managing billing and payments, and collaborating with culinary operations to create tailored menus.

Additional responsibilities include maintaining accurate and organized documentation, facilitating meetings related to event orders, conducting site visits and pre- and post-event meetings, and serving as the on-site client contact during events. This role also involves maximizing revenue through upselling hotel amenities such as the restaurant, spa, gallery, and outlets, working with vendors to ensure client satisfaction, and generating follow-up thank-you notes and service evaluations. The Events Services Manager is expected to have advanced communication skills, the ability to prioritize and organize work effectively under pressure, and knowledge of event management systems including CI/TY, Delphi, and sales platforms. Strategic leadership skills, the ability to cultivate team engagement, and execution of well-planned business initiatives are essential attributes. Flexibility with working hours including evenings, weekends, and holidays is also required given the nature of events. This position offers an exciting opportunity for a dedicated event professional to contribute to an esteemed hotel brand renowned for exceptional guest experiences and distinctive Bohemian luxury.