Event Services Coordinator

Charlotte, NC, USA|Remote

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $20.00 - $25.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401K with company match

Paid Time Off

Continuing education opportunities

Job Description

SMI Properties is a prominent subsidiary of Speedway Motorsports, LLC, specializing in professional golf cart rental services for premier events held at various large venues across the United States. Known for its commitment to excellence and detailed operational support, SMI Properties plays a crucial role in facilitating smooth and successful events through its dedicated service offerings. The company prides itself on delivering top-quality rental solutions tailored to meet the unique needs of high-profile sports and motorsport events, corporate gatherings, and other large-scale occasions. By ensuring reliable and efficient mobility services, SMI Properties significantly contributes to the overall attendee experience and operational success of these events.

The role of Event Services Coordinator at SMI Properties is vital in ensuring exceptional customer service and seamless event operations. This position serves as the primary point of contact for customers, coordinating reservations, managing communication, and verifying order details to guarantee preparedness for each event. The ideal candidate for this role is organized, detail-oriented, and proactive, capable of anticipating challenges and resolving issues efficiently. They balance multiple priorities with ease and understand the critical importance of accuracy and coordination in contributing to successful event execution. The Event Services Coordinator works closely with Event Leads and Operations teams to ensure that customers receive timely, clear information and that all logistical aspects are managed flawlessly.

This full-time position offers a starting wage ranging from $20 to $25 per hour, based on qualifications. The coordinator is responsible for processing customer reservations and orders, maintaining documentation such as Certificates of Insurance, and ensuring accurate records of customer accounts, vendor relations, inventory, and operations. Additionally, the role supports inventory management processes and departmental initiatives geared towards continuous improvement. The position requires strong communication skills and proficiency in Microsoft Office applications, including Outlook, Excel, and Word. Candidates with experience in event coordination, customer service, project management, or related fields, especially within sports or motorsport environments, are highly encouraged to apply. Through this role, the Event Services Coordinator helps uphold the high standards of service that define SMI Properties and Speedway Motorsports, LLC, contributing to memorable and successful events nationwide.

Job Requirements

Associate degree or equivalent work experience preferred
Two or more years of experience in event coordination client services project coordination rental operations sports or motorsports operations or a similar customer-focused role
Excellent organizational and time management skills with the ability to manage multiple priorities
Strong written and verbal communication skills
Exceptional attention to detail with the ability to think critically recognize potential issues and exercise sound judgment
Ability to work independently while collaborating effectively with cross-functional teams
Proficiency in Microsoft Office Suite including Outlook Excel and Word

Job Qualifications

Associate degree or equivalent work experience preferred
Two or more years of experience in event coordination client services project coordination rental operations sports or motorsports operations or a similar customer-focused role
Excellent organizational and time management skills with the ability to manage multiple priorities
Strong written and verbal communication skills
Exceptional attention to detail with the ability to think critically recognize potential issues and exercise sound judgment
Ability to work independently while collaborating effectively with cross-functional teams
Proficiency in Microsoft Office Suite including Outlook Excel and Word
Experience supporting sports motorsports or event-based operations preferred
Experience managing multiple priorities in a fast-paced environment preferred
Experience with reservation CRM or event management software preferred
A passion for delivering exceptional customer service preferred

Job Duties

Serve as a primary point of contact for customers guiding them through the reservation and ordering process while delivering exceptional service
Coordinate customer requests and communicate event-specific information with Event Leads and Operations team
Ensure reservations customer documentation and order details are complete and accurate prior to each event
Build positive customer relationships by providing timely communication and resolving questions in collaboration with internal departments
Process customer reservations and orders
Review and maintain customer documentation including Certificates of Insurance and account information
Create and process purchase orders
Maintain accurate customer vendor inventory and operational records
Assist with inventory cycle counts and inventory preparation
Support departmental initiatives and continuous process improvements
Maintain databases and other departmental records