Event Services Concierge - Audio Visual, Event Technology

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.75 - $21.75

Work Schedule

Standard Hours

Benefits

Generous time off with PTO

Holidays

Sick/personal days

401k with a contribution match

Health Insurance

Vision Insurance

Dental Insurance

Job Description

Pinnacle Live is a premier, in-house audiovisual (AV) partner specializing in elevating live event experiences for people and venues who demand high standards. Known for delivering bespoke AV solutions for in-person, virtual, and hybrid meetings and live events, Pinnacle Live stands out by combining big-picture problem-solving with boots-on-the-ground execution. The company serves a diverse clientele, including event planners, venues, and hotel partners, always aiming to provide unforgettable hospitality and seamless event technology support. Pinnacle Live maintains a collaborative culture that empowers its team members to tackle tough challenges and deliver excellence in live event experiences.\n\nThe Event Services Concierge plays a crucial role at Pinnacle Live, acting as the primary customer service representative for event planners, attendees, and hotel partners. This position is designed to ensure the flawless execution of AV and networking needs before, during, and after events. The Concierge proactively checks equipment and networking setups, provides technical troubleshooting, and coordinates closely with both clients and internal technical teams to maintain a high standard of event service. Through constant client communication and on-site support, the Concierge guarantees client satisfaction and smooth event operations. With a starting pay range between $25.49 and $28.20 per hour, this role offers a hands-on opportunity for motivated individuals passionate about technology, customer service, and live events. The position supports a culture of continuous skills enhancement in audio, video, data, staging, computer operation, and networking technology. Pinnacle Live values teamwork, customer commitment, and professional presentation. As part of the company’s diverse and inclusive workforce, the Concierge contributes to creating a welcoming environment where diversity, equity, inclusion, and mutual respect thrive. This full-time role offers both personal growth and the chance to be a key player behind memorable live event experiences.

Job Requirements

High school graduate or equivalent
one to two years’ experience with audio visual and/or hospitality industry preferred
one year prior customer service experience, preferably in a hospitality environment
general computer proficiency and willingness to learn new platforms
strong customer service skills
good working knowledge of computer hardware and software
planning ability
strong interpersonal skills
excellent verbal and written communication skills
excellent organizational skills and attention to detail
strong team player orientation
commitment to best-in-class customer service for internal and external stakeholders
professional appearance

Job Qualifications

High school graduate or equivalent
one to two years’ experience with audio visual and/or hospitality industry preferred
one year prior customer service experience, preferably in a hospitality environment
general computer proficiency and willingness to learn new platforms
strong customer service skills
good working knowledge of computer hardware and software
planning ability
strong interpersonal skills
excellent verbal and written communication skills
excellent organizational skills and attention to detail
strong team player orientation
commitment to best-in-class customer service for internal and external stakeholders
professional appearance

Job Duties

Check meeting rooms prior to events to ensure equipment and networking information is set as needed
greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs
maintain accurate client event information within the Company’s business systems
coordinate with Sales Managers to ensure all on-site additions and changes are properly documented
review daily invoices with client and obtain client’s signature on invoice(s)
provide continued communication with client throughout the duration of their event
provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary