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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $21.75
Work Schedule
Standard Hours
Benefits
Generous time off with PTO
Holidays
Sick/personal days
401k with a contribution match
Health Insurance
Vision Insurance
Dental Insurance
Job Description
Pinnacle Live is a premier, in-house audiovisual (AV) partner specializing in elevating live event experiences for people and venues who demand high standards. Known for delivering bespoke AV solutions for in-person, virtual, and hybrid meetings and live events, Pinnacle Live stands out by combining big-picture problem-solving with boots-on-the-ground execution. The company serves a diverse clientele, including event planners, venues, and hotel partners, always aiming to provide unforgettable hospitality and seamless event technology support. Pinnacle Live maintains a collaborative culture that empowers its team members to tackle tough challenges and deliver excellence in live event experiences.\n\nThe Event Services Concierge plays a... Show More
Job Requirements
- High school graduate or equivalent
- one to two years’ experience with audio visual and/or hospitality industry preferred
- one year prior customer service experience, preferably in a hospitality environment
- general computer proficiency and willingness to learn new platforms
- strong customer service skills
- good working knowledge of computer hardware and software
- planning ability
- strong interpersonal skills
- excellent verbal and written communication skills
- excellent organizational skills and attention to detail
- strong team player orientation
- commitment to best-in-class customer service for internal and external stakeholders
- professional appearance
Job Qualifications
- High school graduate or equivalent
- one to two years’ experience with audio visual and/or hospitality industry preferred
- one year prior customer service experience, preferably in a hospitality environment
- general computer proficiency and willingness to learn new platforms
- strong customer service skills
- good working knowledge of computer hardware and software
- planning ability
- strong interpersonal skills
- excellent verbal and written communication skills
- excellent organizational skills and attention to detail
- strong team player orientation
- commitment to best-in-class customer service for internal and external stakeholders
- professional appearance
Job Duties
- Check meeting rooms prior to events to ensure equipment and networking information is set as needed
- greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs
- maintain accurate client event information within the Company’s business systems
- coordinate with Sales Managers to ensure all on-site additions and changes are properly documented
- review daily invoices with client and obtain client’s signature on invoice(s)
- provide continued communication with client throughout the duration of their event
- provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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