Event Sales Manager, Hotel Services - The Ritz-Carlton Dallas, Las Colinas

Encore is a leading global provider of event experiences and audiovisual services, known for delivering seamless and innovative solutions that enhance every event. Operating within the hospitality and event technology industry, Encore partners with hotels, convention centers, and venues across various locations to support conferences, meetings, and special events with state-of-the-art audiovisual technology and expert service. With an emphasis on customer satisfaction, Encore prides itself on a culture of inclusivity, professionalism, and continuous improvement, offering employees a dynamic environment where creativity and collaboration thrive.

The Sales Manager, Venues role at Encore is a pivotal position responsible for orchestrating exceptional event experiences by effectively guiding customers and securing business opportunities. The Sales Manager works closely with clients to identify their objectives and tailor solutions that not only meet but exceed their expectations, thus driving revenue growth from the assigned customer base. This role requires leveraging Encore's sales processes and methodologies to proactively and consultatively engage prospects and customers, preparing detailed proposals and quotes, and collaborating cross-functionally with vendors and internal departments to ensure seamless event execution.

Reporting to a Senior Sales Manager, Sales Director, or Director of Event Technology, the Sales Manager is integral to maintaining strong relationships with key hotel personnel and customers, fostering mutually beneficial partnerships that contribute to ongoing business success. The position demands a balance of strategic insight and tactical execution, including managing event cost structures, maintaining accurate customer information within the CRM system, and supporting company initiatives and core values such as delivering world-class service, accountability, and collaborative value creation.

Beyond sales and client management, the role encompasses active participation in site visits, pre-conference planning meetings, and venue engagements to provide on-the-ground support and insights, ensuring that the customer experience is meticulously planned and flawlessly delivered. The Sales Manager also supports sales forecasting and adopts new standard operating procedures and programs that align with evolving business strategies and technological advancements.

Compensation for this role ranges from $38,558 to $50,126, reflective of qualifications, experience, and location specifics, with additional potential for bonuses and incentives. Encore offers a comprehensive benefits package designed to support employees and their families, reinforcing the company’s commitment to a positive work-life balance and professional growth.

The work environment is primarily hotel and convention center-based, involving exposure to varying noise levels and environmental factors such as dust and outdoor temperatures. The role occasionally requires physical activity including standing, walking, lifting, and use of audiovisual equipment, and may involve irregular hours, on-call responsibilities, and working across multiple locations. Encore’s emphasis on inclusivity and belonging means all team members are valued for their unique strengths and diversity, fostering a welcoming workplace culture.