Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Gym membership
Employee Discounts
Career development opportunities
Job Description
Thompson Dallas is a distinguished luxury hotel located in The National, Downtown Dallas' premier luxury destination. This iconic 51-story tower is celebrated for its world-class design, culinary excellence, and personalized hospitality, making it a standout establishment in the hospitality industry. Recognized on Conde Nast Traveler's 2021 Hot List, Thompson Dallas offers 219 beautifully appointed guestrooms, including 52 suites, providing guests with an unparalleled experience of comfort and sophistication. The hotel features three signature dining concepts, a boutique spa, and an expansive two-acre pool deck on the 9th floor that overlooks stunning skyline views, offering a unique combination of luxury amenities and breathtaking surroundings. In addition to its exceptional accommodations and leisure facilities, Thompson Dallas boasts over 16,000 square feet of versatile event space. This includes the magnificent National Ballroom, a hallmark venue that caters to a wide array of events ranging from intimate gatherings to large-scale conferences. The hotel prides itself on crafting unforgettable experiences through seamless event execution and impeccable service tailored to meet the specific needs of its clientele.
The role at Thompson Dallas centers on Event Coordination and Client Services, where the selected candidate will be the primary point of contact for groups and local event clients throughout the event lifecycle. This position requires overseeing the meticulous details of event logistics including reviewing contracts, coordinating room blocks, catering, audiovisual arrangements, and managing billing processes. Attention to client needs and proactive problem solving are key aspects of the role, ensuring an exceptional guest experience by delivering creative solutions and resolving issues swiftly. The Event Coordinator will collaborate closely with various hotel departments such as Banquets, Culinary, Housekeeping, Reservations, and Audiovisual teams to ensure flawless event execution. Accurate forecasting, diligent maintenance of event documentation, and safeguarding revenue integrity across meeting spaces, guestrooms, and Food and Beverage (F&B) services are critical responsibilities. Additionally, the role involves upselling products and services to maximize revenue per attendee and managing existing accounts while actively pursuing re-bookings and new business opportunities. This dynamic position also entails conducting site inspections, attending pre-conference meetings, and ensuring that meeting spaces align perfectly with client specifications. Building strong relationships with vendors and event planners is essential to support successful event delivery, reinforcing Thompson Dallas' commitment to excellence and distinguished hospitality. Overall, this role offers an exciting opportunity to be part of a luxury hotel environment where creativity, precision, and client satisfaction drive everyday tasks and long-term success. The position is perfect for professionals passionate about event planning, hospitality, and delivering memorable experiences in a vibrant, upscale setting.
The role at Thompson Dallas centers on Event Coordination and Client Services, where the selected candidate will be the primary point of contact for groups and local event clients throughout the event lifecycle. This position requires overseeing the meticulous details of event logistics including reviewing contracts, coordinating room blocks, catering, audiovisual arrangements, and managing billing processes. Attention to client needs and proactive problem solving are key aspects of the role, ensuring an exceptional guest experience by delivering creative solutions and resolving issues swiftly. The Event Coordinator will collaborate closely with various hotel departments such as Banquets, Culinary, Housekeeping, Reservations, and Audiovisual teams to ensure flawless event execution. Accurate forecasting, diligent maintenance of event documentation, and safeguarding revenue integrity across meeting spaces, guestrooms, and Food and Beverage (F&B) services are critical responsibilities. Additionally, the role involves upselling products and services to maximize revenue per attendee and managing existing accounts while actively pursuing re-bookings and new business opportunities. This dynamic position also entails conducting site inspections, attending pre-conference meetings, and ensuring that meeting spaces align perfectly with client specifications. Building strong relationships with vendors and event planners is essential to support successful event delivery, reinforcing Thompson Dallas' commitment to excellence and distinguished hospitality. Overall, this role offers an exciting opportunity to be part of a luxury hotel environment where creativity, precision, and client satisfaction drive everyday tasks and long-term success. The position is perfect for professionals passionate about event planning, hospitality, and delivering memorable experiences in a vibrant, upscale setting.
Job Requirements
- 1-3 years of hotel event planning or event sales experience
- Knowledge of hotel operations and event management software
- Excellent communication and organizational skills
- Ability to work efficiently under pressure
- Strong problem-solving and leadership skills
- Understanding of event logistics and client management
- Capacity to manage multiple tasks simultaneously
- Professional demeanor and confident presence
Job Qualifications
- 1-3 years of hotel event planning or event sales experience
- Strong knowledge of hotel operations and event systems such as Envision Sales, Group Bill, Opera, Reserve, Sertifi, Social Tables
- Highly detail-oriented with strong organizational, time management, and multi-tasking abilities
- Refined verbal and written communication skills
- professional presence and confidence required
- Strong contract negotiation and interpretation skills
- Proven ability to perform well under pressure in a fast-paced luxury environment
- Creative problem solver with strong leadership skills that inspire collaboration and excellence
- Knowledge of room configurations, meeting setups, and F&B menu creation to meet event needs
Job Duties
- Serve as the point of contact for groups and local event clients before, during, and after events to ensure exceptional service and communication
- Review contracts, coordinate event logistics, and oversee group room blocks, catering, audiovisual, and billing details
- Anticipate client needs, resolve issues quickly, and provide creative solutions to enhance the guest experience
- Partner with hotel teams including Banquets, Culinary, Housekeeping, Reservations, and AV to deliver seamless execution
- Maintain accurate forecasts, event documentation, and revenue integrity across meeting space, guestrooms, and F&B
- Upsell products, services, and enhancements to maximize revenue per attendee
- Manage existing accounts while proactively soliciting re-bookings and future business opportunities
- Conduct site inspections, attend pre-con meetings, and ensure meeting spaces are prepared to client specifications
- Build strong vendor and planner relationships to support successful event delivery
- Perform all other duties as assigned by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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