Event Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment company with over 360 venues across North America. As one of the premier platforms in the experiential entertainment industry, Lucky Strike offers a diverse range of fun activities including bowling, arcade games, water parks, and family entertainment centers. The company is also distinguished by its ownership of the Professional Bowlers Association, the major league of bowling, which boasts a vast global fan base and thriving media presence. Lucky Strike is dedicated to creating memorable guest experiences and positioning itself at the forefront of entertainment innovation. The organization offers competitive compensation and a comprehensive rewards package to support employee satisfaction and growth.

The Event Operations Manager role at Lucky Strike Entertainment is an exciting opportunity for an event professional with a passion for hospitality, impeccable organizational skills, and leadership capabilities. This position reports directly to the General Manager and involves managing and guiding a team of Event Hosts to ensure seamless, successful events that drive customer satisfaction and repeat business. The successful candidate will be the key on-site leader responsible for hosting special events, coordinating with sales and operations teams, and actively engaging with clients to exceed their expectations.

Event Operations Managers oversee all aspects of event setup and execution, ensuring a guest-focused approach is consistently delivered. They play a crucial role in forecasting event needs and managing staffing schedules through the use of client databases while maintaining strong communication with the event teams. This role demands flexibility, requiring availability to work varied shifts including weekends, holidays, and extended hours. The ability to adapt and respond proactively to changing event demands is paramount.

Ideal candidates will have experience in event planning and execution, a solid understanding of the food and beverage and hospitality industries, and excellent team leadership capabilities. Proficiency in MS Office, database software, and POS register systems is preferred to aid in managing the operational and administrative duties related to event management. The role provides an engaging work environment within an entertainment-focused setting where physical activity such as walking, standing, and occasional lifting is expected.

The pay range for this role is $27 to $29 per hour plus commission, complemented by performance-based incentives and a competitive total rewards package including healthcare coverage and multiple other benefits. Lucky Strike Entertainment prioritizes employee growth and satisfaction by providing a supportive environment for career development within the hospitality and experiential entertainment sectors. This role is a fantastic opportunity to advance your career in event operations within a vibrant, dynamic company that values creativity, teamwork, and excellence in guest service.