Event Operations Manager

Marriott International is a renowned global hospitality company with a rich heritage of delivering exceptional service and hospitality to guests across the world. Within its portfolio, JW Marriott represents the luxury segment, featuring over 100 stunning properties located in gateway cities and exclusive resort destinations. JW Marriott is committed to fostering an inclusive, supportive, and dynamic work environment where associates are empowered to thrive both personally and professionally. The company places a high priority on associate well-being, holistic development, and creating opportunities for career advancement while maintaining a strong culture centered on genuine care and thoughtful service. Marriott International actively promotes diversity and equal opportunity, ensuring that all employees feel valued and respected regardless of their backgrounds or identities.

The role of Banquet Manager at JW Marriott focuses on leading and motivating the banquet operations team to deliver outstanding event services that meet the highest standards of quality and customer satisfaction. This position involves overseeing the administrative and financial aspects of banquet services, ensuring asset protection, and maintaining compliance with relevant laws and company policies. The Banquet Manager plays a pivotal role in communicating effectively with all parties involved in event execution, including internal teams and clients, fostering clear and concise information exchange to guarantee successful outcomes. Furthermore, this role requires identifying and implementing training and development initiatives to enhance staff performance and operational excellence.

Key responsibilities include managing the logistical and operational elements of banquet services such as projecting supply needs for event setups, ensuring proper room configurations, and maintaining sanitation and inventory standards. The Banquet Manager also leads by example during event service shifts, actively participating in delivering service while supporting and inspiring team members. Regular departmental meetings are conducted to set goals, review performance, and keep abreast of current trends in food, beverage, and event services. Close collaboration with kitchen staff and other event-related departments is essential for smooth coordination and execution.

Delivering exceptional guest experiences is at the heart of this position, with a strong emphasis on positive guest interactions, handling guest feedback, and continuously striving to elevate service levels. This role requires ensuring that all service staff understand expectations, policies, and service parameters while encouraging a culture of excellence and continuous improvement. The Banquet Manager also holds responsibility for human resources activities within the department, including training in safety procedures, performance management, corrective action implementation, and fostering open communication and teamwork.

This role requires a minimum of a high school diploma or GED and at least two years of professional experience in event management, food and beverage, or a related field. The ideal candidate will demonstrate strong leadership skills, organizational abilities, and a passion for creating memorable event experiences in a luxury hospitality setting. This position offers a fulfilling opportunity to contribute to the success of prestigious events within a globally recognized brand while growing your hospitality career within Marriott International's supportive and inclusive culture.