Event Operations Manager

Renaissance Hotels, a part of the prestigious Marriott International portfolio, is a globally recognized hospitality brand known for its commitment to delivering unique and culturally immersive experiences to travelers. Located at 2222 N Stemmons Fwy, Dallas, Texas, the hotel operates within the vibrant and dynamic Dallas market. Renaissance Hotels prides itself on embracing the spirit of the neighborhoods where its properties are located, encouraging guests to explore and discover the unexpected in every destination. As a member of Marriott International, Renaissance Hotels offers an inclusive workplace that values diversity, fosters innovation, and promotes the growth and development of its associates. The company is an equal opportunity employer dedicated to providing access to opportunity and celebrating the unique backgrounds of its employees, ensuring a supportive environment free from discrimination based on disability, veteran status, or other protected categories under applicable law.

The Event Management role at Renaissance Hotels is a full-time, management-level position based onsite at the Dallas location, with a competitive annual salary range of $62,000 to $76,000, complemented by eligibility for bonuses. This position is integral to the hotel’s mission of delivering exceptional event experiences by overseeing banquet and event operations, managing team dynamics, and ensuring superior customer service. The role requires direct supervision and motivation of banquet staff while assisting in providing high-quality service in line with established standards and client requirements. Financial and administrative duties include monitoring budgets and safeguarding assets, which are critical for maximizing profitability and operational efficiency.

In this role, the manager acts as a key communicator among all stakeholders involved in the success of events, including clients, staff, and other hotel departments. A strategic focus on identifying training needs and implementing targeted development plans is essential for achieving both individual and team goals. The position involves comprehensive management of banquet operations, including projecting supply needs such as tables, chairs, props, and other event necessities, as well as maintaining adherence to legal and safety regulations. The manager ensures compliance with sanitation standards and enforces property policies consistently while fostering an atmosphere that prioritizes customer satisfaction and continuous improvement.

Additionally, the role demands active leadership in banquet team activities, including setting performance goals, delegating responsibilities, conducting regular meetings, and cultivating lasting business relationships to retain and grow event clientele. Practical knowledge of food and wine pairings and the latest event trends is essential, with an expectation to act as a liaison between the kitchen and service teams.

Operational responsibilities include attending pre-event meetings to fully understand client requirements, conducting thorough inspections of function rooms, maintaining cleanliness and order, and coordinating routine maintenance to ensure a premium meeting facility experience. The manager acts as a critical link between banquet services, event planning, and technology teams to ensure seamless event execution. They are also responsible for swiftly resolving any issues during events and suggesting alternative solutions to maintain client satisfaction.

Customer service excellence is a cornerstone of this role, with responsibilities extending to setting positive examples for guest relations, engaging with guests to solicit feedback, managing complaints efficiently, and encouraging staff to exceed service expectations. Human resources duties are equally important, involving staff training on emergency procedures, performance monitoring, feedback delivery, corrective action planning, and fostering an open, collaborative team environment. Regular associate appraisals and satisfaction assessments help in maintaining a motivated and well-informed workforce.

Overall, this position offers a dynamic opportunity for professionals passionate about event management and hospitality to contribute to the success of prestigious events while developing their managerial and operational expertise within a globally respected hotel brand. Renaissance Hotels invites candidates who are enthusiastic about hospitality, eager to lead high-performing teams, and committed to delivering exceptional guest experiences to become part of their vibrant and supportive team.