Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG operates a platform that covers venue development, venue management, hospitality, and sponsorship sales. The company manages and serves a variety of world-class venues including arenas, stadiums, convention centers, music festivals, performing arts centers, and other cultural institutions across four continents. Known for its innovative approach in the sports and live entertainment industry, Oak View Group is dedicated to creating exceptional experiences for clients and guests by providing comprehensive service and state-of-the-art facilities. The company emphasizes inclusivity, diversity, and creating environments that celebrate the communities in which it operates, making it a respected leader in the industry. OVG is committed to equal employment opportunities and fosters a culture that champions diverse backgrounds and perspectives, empowering its workforce to grow and contribute to the success of its venues worldwide.
Navy Pier Events Facility, located in Chicago, Illinois, is one of OVG's premier venue spaces situated in a unique and iconic lakefront setting. Navy Pier is celebrated as the "People's Pier," originally constructed in 1916 as part of Daniel Burnham’s plan for Chicago. With more than 50 acres of parks, dining, retail, attractions, and event facilities, Navy Pier hosts trade shows, conventions, business meetings, and special events of all sizes. Featuring two exhibit halls, 34 meeting rooms, the historic Aon Grand Ballroom, and Lakeview Terrace overlooking the lakefront, the venue offers a versatile and high-quality environment for a broad range of events. Navy Pier’s combination of historic charm and modern amenities makes it an ideal destination for customers seeking unique event experiences.
The Event Manager role at Navy Pier Events Facility is a dynamic full-time position offering an annual salary range of $60,000 to $75,000. This role is integral to the successful execution of events from initial planning through to completion. The Event Manager is responsible for managing all facets of assigned events, including client communications, coordinating event logistics, overseeing staff, and ensuring all contractual and regulatory requirements are met. They act as the primary liaison between clients and the facility, dedicated to delivering exceptional customer service and creating memorable event experiences. This position demands strong organizational, communication, and leadership skills, along with experience in event management within large-scale public venues such as stadiums, arenas, or convention centers.
The responsibilities include directing facility staff in delivering event services, planning and coordinating event details, managing billing and collections, conducting post-event evaluations, guiding tours for potential clients, preparing pricing estimates, and ensuring compliance with safety and regulatory standards. The Event Manager collaborates with numerous internal departments and external service providers to maintain high standards of quality and service. This role also involves training and supervising other Event Managers and may require adapting to evolving operational policies. Benefits for full-time employees include health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off including vacation, sick days, and holidays.
With a commitment to innovation, client satisfaction, and diversity, Oak View Group and Navy Pier Events Facility offer an excellent career opportunity for professionals seeking to advance in the live events and venue management industry while contributing to a storied and vibrant Chicago landmark.
Navy Pier Events Facility, located in Chicago, Illinois, is one of OVG's premier venue spaces situated in a unique and iconic lakefront setting. Navy Pier is celebrated as the "People's Pier," originally constructed in 1916 as part of Daniel Burnham’s plan for Chicago. With more than 50 acres of parks, dining, retail, attractions, and event facilities, Navy Pier hosts trade shows, conventions, business meetings, and special events of all sizes. Featuring two exhibit halls, 34 meeting rooms, the historic Aon Grand Ballroom, and Lakeview Terrace overlooking the lakefront, the venue offers a versatile and high-quality environment for a broad range of events. Navy Pier’s combination of historic charm and modern amenities makes it an ideal destination for customers seeking unique event experiences.
The Event Manager role at Navy Pier Events Facility is a dynamic full-time position offering an annual salary range of $60,000 to $75,000. This role is integral to the successful execution of events from initial planning through to completion. The Event Manager is responsible for managing all facets of assigned events, including client communications, coordinating event logistics, overseeing staff, and ensuring all contractual and regulatory requirements are met. They act as the primary liaison between clients and the facility, dedicated to delivering exceptional customer service and creating memorable event experiences. This position demands strong organizational, communication, and leadership skills, along with experience in event management within large-scale public venues such as stadiums, arenas, or convention centers.
The responsibilities include directing facility staff in delivering event services, planning and coordinating event details, managing billing and collections, conducting post-event evaluations, guiding tours for potential clients, preparing pricing estimates, and ensuring compliance with safety and regulatory standards. The Event Manager collaborates with numerous internal departments and external service providers to maintain high standards of quality and service. This role also involves training and supervising other Event Managers and may require adapting to evolving operational policies. Benefits for full-time employees include health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off including vacation, sick days, and holidays.
With a commitment to innovation, client satisfaction, and diversity, Oak View Group and Navy Pier Events Facility offer an excellent career opportunity for professionals seeking to advance in the live events and venue management industry while contributing to a storied and vibrant Chicago landmark.
Job Requirements
- Bachelor's degree preferred
- 3-5 plus years of event management experience in public assembly venues
- strong communication skills
- proficiency with Microsoft Office
- knowledge of event operations and crowd management
- understanding of customer service and supervision principles
- familiarity with contracts and public safety regulations
- ability to work collaboratively and manage relationships
- experience with budget management
- availability to work flexible hours including evenings and weekends
Job Qualifications
- Bachelor's degree from an accredited college or university preferably with major coursework in facility management, hospitality management, business, or related field
- 3-5 plus years of increasingly responsible experience in event management within stadiums, arenas, convention centers, or public assembly facilities
- strong oral and written communication skills
- strong computer skills, proficient in Microsoft Office applications, word processing, and Internet use
- knowledge of operational aspects of events, crowd management and control techniques
- understanding of customer service practices
- knowledge of supervision, scheduling, and training employees
- familiarity with facility use contracts
- knowledge of fire and public safety regulations
- experience with audiovisual equipment and electronic systems in public assembly venues
- experience with budget preparation and control
- familiarity with terminology used in entertainment, convention, and public assembly settings
- experience with AutoCAD preferred but not required
Job Duties
- Direct all facility staff in delivering facility services for events and resolving event related problems
- direct and participate in pre-event planning including reviewing event history and coordinating with event planners and suppliers
- compile and review event and contractor charges, assist with documentation and collections follow-up
- conduct post-event meetings with event planners and contractors to evaluate services
- conduct tours and presentations of facilities to potential clients and determine their event needs
- prepare pricing estimates for prospective meetings
- monitor and ensure compliance with contractual responsibilities and facility rules
- ensure adherence to government and public safety regulations by event planners and service providers
- communicate clear directives to departments
- implement facility rules, regulations, policies, and procedures
- maintain proper image and generate positive public relations with patrons and staff
- coordinate with internal service partners to provide quality service to customers
- serve as liaison for clients to ensure excellent customer service from external providers
- establish new customer service standards and participate in the training and supervision of other Event Managers
- perform other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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