Event Manager - Maggiano's-Northpark

Our company is a leading hospitality establishment specializing in hotel and banquet services, committed to delivering exceptional experiences to our guests through impeccable service and detailed event coordination. We pride ourselves on hosting a wide range of events—from corporate meetings and conferences to social gatherings and celebratory banquets—each executed with precision and professionalism. Our team is dedicated to upholding the highest standards in hospitality, ensuring every guest event runs smoothly and leaves a lasting positive impression. With a strong reputation for excellence, we provide a dynamic workplace that fosters growth, teamwork, and a culture of hospitality innovation.

The Event Manager plays a critical role within our operations, responsible for the comprehensive planning, coordination, and seamless execution of all banquet events. This position assumes ownership of event details post-booking, overseeing all aspects including room setup, seating arrangements, detailed event timelines, coordination of staffing needs, menu planning, and flawless day-of event management. The Event Manager works in close partnership with the Sales Manager, Culinary teams, and Restaurant Leadership to ensure every function meets our stringent quality standards and guest expectations.

This role demands a proactive, detail-oriented professional who thrives in a fast-paced environment and possesses exceptional organizational and multitasking skills. Being the primary on-site contact during events, the Event Manager must have excellent guest service and conflict resolution abilities, ensuring client satisfaction and smooth operations throughout every event. Additionally, they are responsible for maintaining banquet service standards, managing staff performance through hiring, training, and coaching, and supporting the financial aspects of banquet operations including labor and food cost monitoring.

To excel in this position, prior experience of at least three years in hotel, catering, or banquet operations is essential, along with proficiency in reading and executing banquet event orders, layouts, and contracts. Familiarity with banquet and event management software or CRM systems is preferred. The role requires flexibility in scheduling, including availability during nights, weekends, and holidays, to meet service demands. Overall, this role is pivotal in ensuring our banquet services continue to uphold our esteemed reputation and create memorable experiences for every guest.