Event Manager

Sheraton Hotels & Resorts, a prestigious brand within the Marriott International portfolio, is renowned for providing exceptional hospitality experiences worldwide. Established in 1937, Sheraton has grown into a globally recognized hotel chain with over 400 properties that serve as vibrant gathering places where guests can connect and engage through outstanding service and carefully crafted experiences. As a part of Marriott International, Sheraton is committed to fostering an inclusive and diverse work environment where every associate's unique background and perspective are valued. The company emphasizes equal opportunity employment and strives to maintain a culture of respect, collaboration, and continuous improvement. Being part of Sheraton means joining a global community dedicated to making guests feel welcomed and valued in distinct and authentic ways.

The role of Event Manager at Sheraton Hotels & Resorts, located at 1500 Epcot Resorts Blvd, Lake Buena Vista, Florida, is a full-time management position offering an annual salary range between $61,800 and $83,000, with eligibility for a performance bonus. This role is central to ensuring every event hosted by the property runs flawlessly from start to finish. The Event Manager is responsible for preparing all necessary event documentation and coordinating efforts among Sales, property departments, and customers to deliver a consistent and high-level service experience during the pre-event, event, and post-event phases. Distinguished by its hands-on nature, this position primarily handles events of average complexity, focusing on seamless communication and collaboration to convert every detail into an extraordinary event.

In this role, the Event Manager ensures effective management of group room blocks and meeting spaces for medium to large-sized groups and skillfully navigates operational challenges by working closely with property staff and clients to find creative solutions. The position is a critical liaison between sales personnel and customers, fostering enduring relationships and optimizing revenue opportunities by offering enhancements and up-selling services to elevate the guest experience. The Event Manager is also tasked with leading event management teams, conducting formal pre- and post-event meetings, and supporting sales and marketing efforts by assisting with revenue forecasting and product upselling.

Moreover, this role demands a strong commitment to exceptional customer service, requiring the professional to deliver and promote excellence throughout the customer journey. It involves actively soliciting feedback to improve service standards, addressing guest complaints with thoughtful judgment, and empowering employees to maintain high service levels. The Event Manager also takes initiative in human resources functions such as reviewing guest feedback and providing constructive performance feedback to employees to foster a culture of continuous improvement.

Sheraton Hotels & Resorts is not just a workplace but a platform to begin one’s purpose, belong to a vibrant global team, and become the best version of oneself. This role offers an exciting opportunity for those passionate about event planning and hospitality management to contribute to memorable experiences at one of the world's most respected hotel brands.