Event Manager

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

competitive salary

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k Match

Employee assistance program

Hotel stay benefits

golf discounts

Spa Discounts

Car Rental Discounts

Job Description

Marc & Rose Hospitality is a distinguished hospitality group known for its commitment to making space for genuine hospitality. Among their premier properties is the Arizona Grand Resort & Spa, the third largest and most storied valley resort destination that offers guests a luxurious and memorable experience. This resort is renowned for its breathtaking setting, comprehensive amenities, and exceptional service standards designed to delight guests and create lasting impressions. As a four diamond resort, the Arizona Grand offers a unique blend of high-end accommodations, recreational facilities, dining options, and event spaces suitable for hosting weddings, galas, conventions, and corporate meetings. This thriving property continuously excels by embracing a culture defined by Purpose and Pillars, focusing on hands-on and heartfelt service, sincerity, curiosity, collaboration, and conscientiousness. The resort prides itself on ethical behavior, professionalism, and a guest-centric approach that fosters exceptional hospitality experiences.

The Dynamic Event Manager role at the Arizona Grand Resort & Spa is a pivotal leadership position charged with orchestrating high-profile events that drive revenue and deliver unforgettable experiences. This role involves the genuine, attentive, efficient, and professional coordination of a diverse range of events, including weddings, galas, conventions, and meeting groups. The Event Manager acts as a key liaison between clients, vendors, and multiple internal departments to ensure flawless event execution that meets client needs while aligning with the resort's profitability goals. Responsibilities encompass designing and selling creatively inspired events, managing revenue and profit margins, overseeing function space utilization, protecting resort assets, and leading collaborative communication among sales, operations, and service teams.

Flexibility and dedication are essential for this safety-sensitive position, requiring the ability to work varied schedules and actively engage with all event participants to uphold AAA Diamond standards and guest satisfaction. The role emphasizes leadership through mentoring Group Housing Coordinators and Assistants, enhancing teamwork and fostering positive client interactions. Strong knowledge of hospitality sales, catering, event management, and tools such as Salesforce and Amadeus is imperative to successfully forecast room blocks and manage event logistics. With a competitive salary and extensive benefits, including medical, dental, vision, life insurance, 401K with match, employee assistance programs, and discounts on hotel stays, golf, spa, and car rentals, this position offers a rewarding career path for experienced hospitality professionals passionate about creating extraordinary events within a prestigious resort environment.

Job Requirements

High school diploma or equivalent
Minimum of one year in hospitality sales and/or catering/event management experience
Knowledge of hotel food and beverage
Knowledge of Salesforce/Amadeus
Ability to use Microsoft Office including Word, Excel and Outlook
Ability to deal with internal and external customers with patience, tact and diplomacy
Ability to resolve conflict effectively
Ability to lift, grasp, carry and/or push up to 20 pounds
Ability to work flexible schedule including standing, walking or sitting in shifts
Ability to learn and role model the company and resort culture
Behaves ethically
Communicates effectively
Maintains professional appearance

Job Qualifications

High school diploma or equivalent required, college degree preferred
Minimum of one year in hospitality sales and/or catering/event management experience required
Knowledge of hotel food and beverage, Salesforce/Amadeus and basic AV equipment
Ability to utilize Microsoft Office including Word, Excel and Outlook
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to resolve conflict in effective manner
Ability to lift, grasp, carry and/or push up to 20 pounds
Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time
Ability to learn, embrace and role model the resort’s and company’s culture, including Purpose, Pillars, Service Essentials, AAA Diamond standards, and guest survey standards
Behaves ethically
Communicates effectively: speaks and listens in a clear, thorough, and timely manner
Professional appearance appropriate for a four diamond resort

Job Duties

Respond in a timely manner to internal and external customers
Genuinely and organically establish, build and maintain positive relationships with clients, associates, and vendors, always ensuring a professional presence
Design and sell events that meet client needs while being creative and maintaining profitability
Protect the resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
Assist with sales site inspections, as required, and conduct planning sites as needed
Maintain accurate information and revenues in Salesforce/Amadeus, at all times, to ensure accurate forecasting
Introduce key operations personnel to client or on-site contact
Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
Forecast group rooms with assigned GRC accurately
Mentor Group Housing Coordinators to help with developing leadership skills and positive customer interactions
Mentor assigned Assistant to help with developing leadership skills and positive customer interactions
Collect all deposits according to contractual terms and work with billing to ensure all monies are collected in advance or as defined by the contract
Continuously follow up, in a timely manner, to gather all pertinent information from customer
Interface with outside vendors as needed
Accurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational forms
Work with all internal departments to coordinate needs of groups
Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs
Establish rapport with and entertain meeting planners while promoting resort facilities and services
Plan and conduct pre and post-convention meetings with clients and respective departments
Other tasks as assigned by senior management