Event Engineer

Thousand Oaks, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

401k plan

Paid Time Off

Flexible spending account

Employee assistance program

Professional development opportunities

Job Description

Yorktel is a distinguished global video managed services provider with over 40 years of experience serving some of the largest business and government agencies worldwide. With a remarkable portfolio managing over 10,000 video systems globally—more than any other video communications service provider—Yorktel has established itself as a leader in delivering enterprise-quality visual communications solutions. The company specializes in integrating and operating advanced video conferencing, telepresence, and streaming services, designed to enhance communication and collaboration for organizations across various industries.

The role of Event Engineer at Yorktel is a critical position focused on operating and maintaining event spaces equipped for high-level executive presentations incorporating advanced audio and video technologies. This includes live audio and video capture and switching, projection, collaboration platforms compatible with Windows and Macintosh systems, teleconferencing, webcasting, and video conferencing. The Event Engineer is responsible for ensuring the smooth recording of events to SSDs, completing pre-event checklists, and maintaining continuous audio and video transmission throughout scheduled events. This position demands technical expertise in troubleshooting equipment issues on-site, operational knowledge of production equipment and automation systems, and a keen attention to detail and punctuality.

Reporting directly to the Events Manager, the Event Engineer receives guidance and support related to organizational and career development, client escalations, and strategic and operational event planning. The role involves executing client activities with precision, fostering strong customer relationships, and ensuring high standards of event delivery. Effective communication skills are crucial, alongside exemplary organizational and time management abilities, and the capacity to remain calm and composed under pressure. The position requires a thorough understanding of video conferencing and audio/video technology integral to live events, demonstrating sound judgment and problem-solving skills to resolve issues promptly and ensure client satisfaction.

Candidates must have strong competencies in Windows and Macintosh operating systems, digital recorders, broadcast hardware, and audio testing equipment. Familiarity with control room procedures, broadcast cameras, and video switchers is essential. The Event Engineer is also tasked with prioritizing workloads, delegating tasks appropriately, and adhering strictly to Yorktel's established policies and procedures. Flexibility and willingness to work overtime are expected to meet event demands.

This position is key to delivering high-quality audiovisual and videoconferencing experiences, involving comprehensive management of control room systems and equipment from setup and testing to operation and teardown. The Event Engineer collaborates extensively with event coordinators, webcast administrators, and audiovisual technicians, continually implementing and enforcing standard operating procedures to support successful meetings and events in corporate auditoriums. Maintaining the integrity and organization of conference rooms and control booths, monitoring new technologies, and providing excellent customer service are integral aspects of the role.

Yorktel offers a competitive salary, a supportive work environment, and a comprehensive benefits package including 401k and Flex 125 plans. The company is committed to equal employment opportunity, encouraging applications from women, minorities, individuals with disabilities, and veterans. Yorktel maintains a strict non-retaliation policy, upholding a respectful and inclusive workplace culture.

Job Requirements

High school diploma or equivalent
Proven experience in audio/video production or event management
Thorough working knowledge of Windows and Macintosh operating systems
Experience with digital recorders and broadcast hardware
Ability to use audio line testers and other monitoring test equipment
Understanding of broadcast cameras and video switchers
Strong organizational and time management skills
Excellent written and verbal communication skills
Ability to remain calm and composed under pressure
Willingness to work flexible hours including evenings and weekends
Ability to lift up to 50 lbs
Valid U.S. driver’s license
Ability to pass background checks and drug tests as required
Able to sit, stand, and walk extensively during events
Ability to work independently or as part of a team
Willingness to travel domestically when required

Job Qualifications

Proven experience in control booth operation (audio/video mixing consoles, projection, lighting, wireless audio)
Working knowledge of video and video formats, audio conferencing service standards
Excellent customer service skills
Highly attention to detail
Superior event coordination planning
Proven experience in event management
Present a professional appearance at all times
A team player with a clear understanding or ability to learn York Telecom’s business
Excellent problem solving skills
Ability to communicate effectively to all client and employee levels within the event planning process
Ability to work with others in a sometimes stressful and fast-paced environment
Must be highly organized
A team player with an understanding of webcasting process and business acumen
Ability to work independently as well as participate and work well in a team environment

Job Duties

Review event forms and recommend solutions based on client requirements
Run the technical aspects of live corporate events ensuring successful completion of assignments
Record all webcasts to Black magic design SSD recorder unless specified otherwise
Partner with Event Coordinator, Webcast Administrator, AV Techs and other AV Team members prior to, during and after the event to discuss processes and procedures and resolve any issues to completion
Develop, implement, and enforce industry standard operating procedures (SOPs) for the execution and support of successful meetings and events in corporate auditoriums
Plan pre-testing sessions, document results, ensure contingency plans are in place prior to event
Set up testing, operation, and tear down of audio visual (AV) and videoconference equipment if required for events
Maintain conference room integrity through appropriate equipment/cable management
Escalate housekeeping issues to appropriate parties
Ensure compliance with safety standards
Stay abreast of current and new technology to ensure smooth operation of any new equipment introduced into the Control Booth
Maintain control booth areas to ensure they are clean, safe and organized
Build necessary AV cables to support on site needs
Ensure high quality customer service at all levels
Knowledge of and adherence to York Telecom policy and procedure
Other duties as assigned