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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $105,000.00 - $135,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k)
Paid Time Off
Employee assistance program
Life insurance
Job Description
FIRST is a premier global brand experience agency renowned for delivering comprehensive Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. With a legacy spanning over 30 years, FIRST has expertly managed more than 37,000 events and projects annually across 110 countries, supporting the unique needs of over 130 brands, predominantly Fortune 500 companies. Specializing in key sectors such as Financial Services, Technology, Healthcare, Media, and Professional Services, FIRST operates with flexible delivery models including embedded teams, corporate campus operations, and full-service agency offerings. As part of the wider Encore family of companies, a global leader in... Show More
Job Requirements
- Minimum eight years of combined managerial and event management experience
- experience delivering digital and in-person events
- ability to manage and train teams
- experience working with senior clients
- knowledge of event logistics and supplier networks
- strong organizational and communication skills
- willingness to travel 40 to 60 percent of the time
- proficiency in budget management and contract negotiation
Job Qualifications
- Eight to ten plus years of event and project management experience preferably in an agency environment
- extensive experience managing digital and in-person events with team leadership
- experience working with and managing senior clients
- people management experience preferred
- in-depth knowledge of venues, destinations, and suppliers with a strong regional network
- expertise in event logistics including registration, conferences, meetings, F and B, and production management
- skilled in venue selection, contract negotiation, and budget management
- familiarity with event technology and software and ability to analyze event data and metrics
- strong organizational, time management, and problem-solving skills
- excellent written and verbal communication skills with ability to present ideas clearly
- effective communicator with clients, vendors and internal teams
- demonstrated leadership in team-oriented environments
- creative, proactive, adaptable and resourceful with focus on delivering exceptional event experiences
Job Duties
- Build and maintain trusted client relationships with a global strategic account
- serve as primary operational liaison for strategic client and up to 1-4 additional accounts
- provide overall project direction aligning workflows and communication styles to client preferences
- act as main point of intake for new business requests from clients
- engage with senior clients demonstrating industry expertise
- oversee account budget management including revenue tracking and forecasting
- identify and develop new business opportunities through proposals and pitches
- create and maintain account plans collaborating with stakeholders
- monitor client contracts, SLAs, and KPIs providing performance insights
- assess and enhance service offerings through feedback and process improvements
- optimize efficiency by streamlining processes and applying best practices
- lead event delivery on complex or high-visibility projects
- manage multiple key events from brief to reconciliation
- capture intelligence to drive performance improvements
- guide teams to adapt delivery strategies for client expectations
- conduct global site visits and onsite execution
- manage global travel logistics
- collaborate with Client Services on project briefs and teams
- act as escalation point for clients and internal teams
- maintain accurate financial records and communicate budget updates
- regularly report budget status ensuring timely reconciliations
- identify opportunities for added value ensuring profitability
- foster relationships with suppliers and venues
- provide day-to-day direction to team members
- partner with global delivery leads to onboard and guide team members
- foster global team collaboration and mentorship
- lead by example maintaining team motivation and professionalism
- support capacity awareness and advocate for staffing needs
- contribute to organizational strategy and promote best practices
- ensure value for money to clients
- act as liaison between clients and management regarding team issues
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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