Job Overview
Compensation
Hourly
Range $15.00 - $17.70
Benefits
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
Paid Time Off
Employee Discounts
Job Description
Michaels is a leading arts and crafts retail company operating over 1,300 stores across 49 states in the U.S. and Canada, as well as online platforms Michaels.com and Michaels.ca. Established in 1973 and headquartered in Irving, Texas, Michaels has built a reputation as the premier destination for creativity and celebration. Besides retail operations, the company owns Artistree, a specialist in custom and specialty framing merchandise. Michaels is dedicated to fueling the joy of creativity, providing customers of all ages with the products, inspiration, and experiences necessary to express their artistic talents and celebrate life’s special moments.
The role of Event Coordinator and Customer Service Associate at the Michaels store in Westwood, MA, offers dynamic, diverse responsibilities aimed at creating a fun and engaging customer experience. This full-time position involves planning, coordinating, and running events such as children's birthday parties and craft workshops to ensure seamless and enjoyable experiences for customers. The Event Coordinator is expected to engage with customers ranging from young children to senior citizens, fostering a welcoming and creative environment.
Key responsibilities include demonstrating craft projects, providing step-by-step instructions during events, conducting face painting, and managing other interactive activities. Additionally, this role requires preparing event materials such as gift bags and balloons in line with company standards. Effective communication is essential, including notifying customers and store team members about upcoming events and handling administrative tasks like email correspondence, phone calls, and documentation.
Operational duties include unloading deliveries, stocking shelves according to planograms, maintaining store organization, and supporting omnichannel service processes, including online order pickups and in-store shipments. This position requires adherence to company policies and procedures, including safety and loss prevention programs, conducting store cleaning routines, and consistently maintaining professional and courteous interactions to uphold the brand’s image.
Candidates for this role should possess strong interpersonal and communication skills, experience in customer service and retail sales, and notably, experience working with children and organizing children's events. The ability to manage stress, solve problems creatively, and maintain a positive attitude even in challenging situations is critical. Physical demands for this role include the ability to stand for extended periods, lift heavy boxes, and access high shelves with appropriate equipment like ladders.
The position offers a base pay range of $15.00 to $17.70 per hour and may qualify for overtime compensation. Benefits include access to a 401(k) plan with employer match, medical, dental, and vision coverage, as well as various employee assistance and support programs. Michaels emphasizes diversity, inclusion, and accommodation for employees with disabilities, committing to provide equal opportunity in employment and a supportive work environment where all team members and customers can thrive creatively and professionally.
The role of Event Coordinator and Customer Service Associate at the Michaels store in Westwood, MA, offers dynamic, diverse responsibilities aimed at creating a fun and engaging customer experience. This full-time position involves planning, coordinating, and running events such as children's birthday parties and craft workshops to ensure seamless and enjoyable experiences for customers. The Event Coordinator is expected to engage with customers ranging from young children to senior citizens, fostering a welcoming and creative environment.
Key responsibilities include demonstrating craft projects, providing step-by-step instructions during events, conducting face painting, and managing other interactive activities. Additionally, this role requires preparing event materials such as gift bags and balloons in line with company standards. Effective communication is essential, including notifying customers and store team members about upcoming events and handling administrative tasks like email correspondence, phone calls, and documentation.
Operational duties include unloading deliveries, stocking shelves according to planograms, maintaining store organization, and supporting omnichannel service processes, including online order pickups and in-store shipments. This position requires adherence to company policies and procedures, including safety and loss prevention programs, conducting store cleaning routines, and consistently maintaining professional and courteous interactions to uphold the brand’s image.
Candidates for this role should possess strong interpersonal and communication skills, experience in customer service and retail sales, and notably, experience working with children and organizing children's events. The ability to manage stress, solve problems creatively, and maintain a positive attitude even in challenging situations is critical. Physical demands for this role include the ability to stand for extended periods, lift heavy boxes, and access high shelves with appropriate equipment like ladders.
The position offers a base pay range of $15.00 to $17.70 per hour and may qualify for overtime compensation. Benefits include access to a 401(k) plan with employer match, medical, dental, and vision coverage, as well as various employee assistance and support programs. Michaels emphasizes diversity, inclusion, and accommodation for employees with disabilities, committing to provide equal opportunity in employment and a supportive work environment where all team members and customers can thrive creatively and professionally.
Job Requirements
- High school diploma or equivalent
- Experience in retail or customer service
- Ability to stand for long periods and perform physical tasks such as lifting heavy boxes and reaching high shelves
- Good communication skills
- Experience working with children
- Ability to interact professionally with diverse age groups
- Willingness to work evenings, weekends, and early mornings as needed
Job Qualifications
- Experience working with children and organizing children’s events
- Experience in retail sales or customer service
- Excellent communication skills including written, verbal, and nonverbal abilities
- Strong interpersonal and organizational skills
- Ability to creatively solve problems
- Energetic and enthusiastic personality
- Able to manage work stress effectively
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage customers of all ages by creating a fun and creative environment
- Demonstrate craft projects and provide instructions
- Prepare and set up event additions like gift bags and balloons
- Inform customers and team members about upcoming events
- Perform administrative tasks such as responding to emails, making calls, and completing documentation
- Maintain store cleanliness and safety standards before and after events
Job Criteria
Experience
No experience required
Job Location
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