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Event Coordinator

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

same day pay access
Free parking
free meal
TARC reimbursement
onsite free gym access
Shoes for Crews discounts
Hotel Room Discounts
401k Match
Paid Time Off
Health Insurance
development and opportunity of growth
Special discounts at local attractions and Pelo West Spa

Job Description

This job opportunity is with a well-established hospitality company specializing in providing exceptional event services within a renowned large convention hotel setting in Louisville. The company prides itself on delivering memorable experiences to its guests by facilitating seamless and high-quality event operations. Known for its welcoming environment and dedication to employee satisfaction, the company offers an array of impressive perks, including same day pay access, free parking valued at $105 per month, complimentary meals, onsite free gym access, transportation reimbursement, and discounts on shoes and hotel rooms at various locations. Beyond these tangible benefits, employees also enjoy perks such as 401K matching, paid time off, health insurance commencing the following month, and special discounts at local attractions and spas, which underscores the company’s commitment to supporting both the professional and personal well-being of its staff. This employer clearly values opportunity and growth, offering professional development pathways to those seeking to advance their careers in hospitality and event management.

The role of Event Services Coordinator is pivotal within this dynamic hospitality environment. As a key liaison between Event Service Managers, Meeting Planners, and various operational departments, this position demands excellent communication skills, organizational capabilities, and a customer-focused attitude to ensure flawless execution of events. The Event Services Coordinator is responsible for managing and assisting with all aspects of hotel events, from coordinating daily activities to overseeing client requests and resolving issues proactively. This highly visible position requires detailed knowledge of the hotel’s meeting spaces, group dynamics, and event details, ensuring that all arrangements meet client specifications and expectations.

The Event Services Coordinator plays an essential role in maintaining perfect coordination through interfacing with multiple departments and stakeholders, using tools such as Delphi software to manage bookings and generate necessary documentation. Regular participation in Banquet Event Order meetings and pre-convention meetings forms part of the job, highlighting the proactive and collaborative nature of the role. This position also involves multitasking and prioritizing diverse requests, highlighting the importance of strong time management skills. The Event Services Coordinator supports the overall mission of providing outstanding guest experiences by ensuring seamless event delivery and client satisfaction. This is an exciting opportunity for someone passionate about hospitality, events, and delivering exceptional service in a bustling, professional environment. Employment flexibility is required, and candidates must be prepared for a schedule that supports the varied timing of events. Overall, this role promises a rewarding career path with numerous benefits and opportunities for growth within a reputable hospitality organization.

Job Requirements

  • High school diploma or equivalent vocational training certificate required
  • Some college or college degree preferred
  • Previous catering, convention services, or sales support experience preferred in a large convention hotel
  • Ability to accurately and efficiently input information into computer systems
  • Developed computer proficiencies, with Delphi experience strongly preferred
  • Advanced ability to comprehend and speak English
  • Ability to multitask and manage time effectively
  • Must be able to work a flexible schedule
  • Ability to travel to other properties within the Louisville Downtown Area
  • Ability to stand or walk for extended periods during shifts
  • Significant portions of workday may require prolonged standing and moving
  • Ability to visually review documents and computer screens throughout the day

Job Qualifications

  • High school diploma or equivalent vocational training certificate required
  • Some college or college degree preferred
  • Degree in hospitality management is a plus
  • Previous catering, convention services, or sales support experience preferred in a large convention hotel
  • Other relevant event, meeting planning, or hotel operations experience will be considered
  • Ability to accurately and efficiently input information into computer systems
  • Developed computer proficiencies, with Delphi experience strongly preferred
  • Advanced ability to comprehend and speak English, addressing advanced guest requests verbally and in writing
  • Knowledge of additional language(s) is a plus
  • Ability to multitask and manage time effectively
  • Strong communication and interpersonal skills

Job Duties

  • Act as the onsite liaison between Event Managers, Meeting Planners, and operational departments
  • Communicate effectively with all Event Managers and Meeting Planners to ensure a seamless experience
  • Demonstrate basic knowledge of hotel departments and their roles in fulfilling guests' needs
  • Manage and assist in all aspects of hotel events, coordinating day-to-day activities
  • Ensure that arrangements during meetings and conferences meet specifications and guarantee client satisfaction
  • Proactively resolve problems, keep clients informed of event status, and follow up on pending items
  • Multi-task and prioritize multiple requests and information, demonstrating strong time management skills
  • Utilize Delphi for generating necessary documents and making changes as needed
  • Possess detailed knowledge of hotel meeting space, group dynamics, and event details
  • Attend daily Banquet Event Order meetings and weekly resume meetings as needed
  • Recommend special outside services when required
  • Coordinate and attend pre-convention meetings prior to scheduled conferences
  • Undertake special projects as assigned by the Department Manager

Job Criteria

Experience

Mid Level (3-7 years)


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