Event Concierge

The Ritz-Carlton, located at 1 Ritz Carlton Dr, Dana Point, California, is a prestigious luxury hotel brand known worldwide for its exceptional service and elegant accommodations. As part of the Marriott International portfolio, The Ritz-Carlton is committed to delivering outstanding guest experiences that create lifelong memories. With over 100 award-winning properties globally, the company prides itself on attracting top hospitality professionals who embody creativity, thoughtfulness, and compassion in their work. The brand's reputation for excellence is built on its unwavering dedication to the Gold Standards, which serve as the guiding principles for all employees. These standards include the Employee Promise, Credo, and Service Values, which foster a culture of respect, integrity, and exceptional service.

Joining The Ritz-Carlton in Dana Point means becoming part of a dynamic and supportive team that values collaboration and personal growth. The hotel emphasizes the importance of workplace diversity and inclusion, welcoming individuals from all backgrounds and experiences. Employees are encouraged to bring their unique perspectives to the table, contributing to a rich cultural tapestry that enhances the overall guest experience. The company's commitment to equal opportunity extends to all qualified applicants, promoting fair hiring practices and adherence to legal standards.

The role being offered is a full-time, non-management Food and Beverage position within the hotel's esteemed culinary and banquet services team. The hourly wage for this position is competitively set at $28.75, reflecting the importance placed on skilled and dedicated team members. As a cornerstone of the guest experience, the position involves close interaction with event guests and internal teams to ensure seamless execution of banquet functions and special events.

The core responsibilities include coordinating with group coordinators or hosts before events, making necessary introductions, and confirming that all arrangements meet expected standards. Candidates will be required to thoroughly review banquet event orders to understand guest requirements, event timelines, seating arrangements, buffet set-ups, and special action stations that may be part of the event. Attention to detail is critical to ensure that all guest needs are anticipated and met with professionalism and care.

Safety and adherence to company policies are paramount. The ideal candidate will diligently follow all safety and security protocols, promptly reporting any accidents, injuries, or unsafe conditions to management. Maintaining a professional appearance and confidentiality is essential, as is protecting company assets. The role requires excellent communication skills to effectively welcome and engage guests, addressing their needs and responding to inquiries with clear, polite language. Telephone etiquette and the ability to maintain positive working relationships with colleagues are also vital components.

Physical demands include standing, walking, or sitting for extended periods during shifts, as well as the ability to lift and move objects weighing up to 25 pounds. Navigating various work environments, including narrow or elevated spaces and uneven surfaces, is necessary. The position also demands flexibility and willingness to perform additional reasonable duties as assigned by supervisors.

In summary, this role offers an excellent opportunity for individuals passionate about the hospitality industry to grow within a world-class luxury brand. Working at The Ritz-Carlton Dana Point ensures an enriching career experience where employees are empowered to deliver the highest level of service, uphold the esteemed Gold Standards, and contribute meaningfully to guest satisfaction and company success. The environment is one where you can do your best work, begin your purpose, belong to a global team, and become the best version of yourself.