Event & Lifestyle Coordinator (Lease-Up) - Elate Bent Tree

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Job Description

Greystar is a global leader in the real estate industry, operating as a fully integrated platform with expertise in property management, investment management, development, and construction services specializing in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar operates a vast portfolio that manages over $300 billion worth of real estate across more than 265 markets worldwide. With offices spread throughout North America, Europe, South America, and the Asia-Pacific region, it is the largest apartment operator in the United States managing over one million units or beds globally. The company’s asset management includes nearly $79 billion in assets under management, which is composed of more than $35 billion in development assets and over $36.5 billion in regulatory assets under management. Founded in 1993 by Bob Faith, Greystar strives to deliver world-class service in the rental residential real estate industry and maintain a strong commitment to its residents and communities. To learn more, visit www.greystar.com.

The Lifestyle Coordinator role at Greystar is integral to the daily management and operational success of the community, specifically targeting resident retention and satisfaction. This role collaborates closely with the Community Manager and Sales Consultants to streamline the move-in process, coordinate resident-centric programs and events, and support all sales and marketing efforts within the community. The Lifestyle Coordinator is the frontline representative who greets prospects and residents, manages communications, and creates engaging experiences that foster a strong sense of community and resident loyalty. Responsibilities include handling package deliveries, scheduling guest suite usage, managing amenity spaces, and working with local vendors and businesses to enhance the resident experience.

In addition to administrative and operational tasks, this position requires creativity and initiative for developing innovative events and services. The Lifestyle Coordinator helps to assess the success of these programs through defined metrics, ensuring continuous improvement and alignment with community goals. Communication duties involve managing emails, creating marketing materials such as newsletters and calendars, and maintaining online resident portals. This role also contributes input on budgeting for resident-related activities and ensures expenditures align with financial plans. Offered compensation varies by location and experience and may include potential bonuses based on performance. Greystar also offers robust benefits including medical, dental, vision insurance, paid time off, 401(k) plans with company match, and additional perks for onsite employees such as housing discounts. This position provides an opportunity to be part of an industry-leading company dedicated to delivering exceptional resident service while offering a dynamic and engaging work environment with room for professional growth.

Job Requirements

High school diploma or equivalent
prior customer service or community management experience preferred
excellent communication and interpersonal skills
ability to multitask effectively in a fast-paced environment
basic computer proficiency including Microsoft Office
creative and innovative mindset for program development
ability to collaborate effectively with team members
strong organizational skills
willingness to work flexible hours as needed

Job Qualifications

High school diploma or equivalent
experience in customer service or community management preferred
strong communication and interpersonal skills
ability to coordinate multiple tasks and events simultaneously
proficiency with Microsoft Office Suite and basic computer skills
creativity in developing resident programs and events
ability to work collaboratively within a team environment
knowledge of local community resources and vendor management

Job Duties

Greet prospects and residents as they enter the office or leasing area and ensure the comfort of prospects and visitors while they wait to speak with a team member
assist with tours as needed
answer phone calls and route all calls to the appropriate team member for assistance
assist with completed service request call backs as necessary
maintain the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manage and monitor the loading dock and/or elevator schedule for move-ins and move-outs
manage all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours
ensure all amenities are in tour condition and prepared for resident use
utilize amenity space to develop and execute innovative, creative, and dynamic events, services, and programs
develop outcomes as well as assessment metrics to determine success of programs
keep detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents
maintain positive relationships and contacts with concierge vendors and local businesses
offer recommendations to residents on a variety of services or needs and keep up to date on events within the community
monitor and respond to Lifestyle email account and work with Lifestyle Team to ensure messages are responded to in a timely fashion and to create marketing and awareness of events, programs, services, and initiatives
create and produce the monthly calendar, newsletter, and flyers with activities and events
monitor and submit items for resident portal postings
participate in ensuring Greystar sales and marketing program standards and benchmarks are being met
provide input into the development of budgets within the property portfolio as it relates to planned activities and resident retention
manage expenses to budget