Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.44 - $36.06
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
bonus eligible
Professional development opportunities
Job Description
The Ritz-Carlton is a globally recognized luxury hospitality brand known for its exceptional service standards and commitment to creating memorable guest experiences. As part of Marriott International, one of the world's leading hospitality companies, The Ritz-Carlton operates more than 100 award-winning properties worldwide. This prestigious brand is dedicated to delivering excellence in guest care and comfort, setting the standard for rare and special luxury service internationally. The company fosters an inclusive work environment that celebrates the rich diversity, talents, and experiences of its associates, ensuring equal opportunity and access to advancement for all team members. This commitment to culture and empowerment helps The Ritz-Carlton maintain its global reputation as a leader in luxury hospitality.
The PM Stewarding Manager role is a full-time, management position located in Orlando, Florida, with an hourly pay range between $26.44 and $36.06, including eligibility for bonuses. This position is central to the efficient operation of the food and beverage department, specifically the kitchen utility operations. As the stewarding manager, you will oversee daily dishroom functions, kitchen maintenance, banquet plating, and food running services. Your leadership will extend to managing staff such as dishwashers and kitchen helpers who are not directly involved in cooking but play critical roles in maintaining the overall kitchen environment.
Your responsibilities will include ensuring compliance with health and safety standards, maintaining cleanliness and sanitation, facilitating the procurement of supplies and inventory management, and coordinating closely with culinary and banquet teams to deliver seamless services. You will be responsible for supervising, training, scheduling, and motivating your team, ensuring they have the tools, equipment, and uniforms necessary to perform their duties efficiently. In addition, you will manage budgets, control expenses, and monitor employee productivity to align with The Ritz-Carlton's financial objectives.
This position demands a strong understanding of food handling certifications, sanitation requirements, and hospitality industry standards. You will serve as a key liaison between vendors, health officials, and executive leadership, providing timely updates, reports, and insights into department operations. Your role is integral to maintaining the high standards of cleanliness, service, and operational efficiency that The Ritz-Carlton is known for, ultimately contributing to superior guest satisfaction and operational success.
As a leader, the PM Stewarding Manager is expected to exemplify The Ritz-Carlton's Gold Standards, which include the Employee Promise, Credo, and Service Values. These standards are the foundation of the company’s culture and drive continuous improvement, teamwork, and exceptional service delivery. By fostering a professional and respectful work environment, you will encourage collaboration, accountability, and open communication among your team, driving performance that exceeds expectations.
Joining The Ritz-Carlton offers you the opportunity to work with hospitality professionals committed to excellence and creativity, providing an environment where you can grow professionally and personally. You will be part of a globally recognized brand committed to delivering luxury service and lifelong memories to guests, while you become the best version of yourself through meaningful work and supportive leadership.
The PM Stewarding Manager role is a full-time, management position located in Orlando, Florida, with an hourly pay range between $26.44 and $36.06, including eligibility for bonuses. This position is central to the efficient operation of the food and beverage department, specifically the kitchen utility operations. As the stewarding manager, you will oversee daily dishroom functions, kitchen maintenance, banquet plating, and food running services. Your leadership will extend to managing staff such as dishwashers and kitchen helpers who are not directly involved in cooking but play critical roles in maintaining the overall kitchen environment.
Your responsibilities will include ensuring compliance with health and safety standards, maintaining cleanliness and sanitation, facilitating the procurement of supplies and inventory management, and coordinating closely with culinary and banquet teams to deliver seamless services. You will be responsible for supervising, training, scheduling, and motivating your team, ensuring they have the tools, equipment, and uniforms necessary to perform their duties efficiently. In addition, you will manage budgets, control expenses, and monitor employee productivity to align with The Ritz-Carlton's financial objectives.
This position demands a strong understanding of food handling certifications, sanitation requirements, and hospitality industry standards. You will serve as a key liaison between vendors, health officials, and executive leadership, providing timely updates, reports, and insights into department operations. Your role is integral to maintaining the high standards of cleanliness, service, and operational efficiency that The Ritz-Carlton is known for, ultimately contributing to superior guest satisfaction and operational success.
As a leader, the PM Stewarding Manager is expected to exemplify The Ritz-Carlton's Gold Standards, which include the Employee Promise, Credo, and Service Values. These standards are the foundation of the company’s culture and drive continuous improvement, teamwork, and exceptional service delivery. By fostering a professional and respectful work environment, you will encourage collaboration, accountability, and open communication among your team, driving performance that exceeds expectations.
Joining The Ritz-Carlton offers you the opportunity to work with hospitality professionals committed to excellence and creativity, providing an environment where you can grow professionally and personally. You will be part of a globally recognized brand committed to delivering luxury service and lifelong memories to guests, while you become the best version of yourself through meaningful work and supportive leadership.
Job Requirements
- High school diploma or GED
- Four years experience in procurement, food and beverage, culinary, or related professional area
- OR
- Two-year degree in hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in procurement, food and beverage, culinary, or related professional area
- Ability to supervise and lead staff
- Strong communication and organizational skills
- Capability to manage budgets and inventories
- Experience in scheduling and payroll administration
- Knowledge of health department regulations
- Ability to ensure compliance with food handling and sanitation standards
- Proficiency in managing kitchen utility operations
- Must be able to work full-time
- Located in or willing to work at Orlando, Florida location
Job Qualifications
- High school diploma or GED
- Four years experience in procurement, food and beverage, culinary, or related professional area
- OR
- Two-year degree in hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in procurement, food and beverage, culinary, or related professional area
- Strong interpersonal and communication skills
- Ability to lead and motivate a team effectively
- Knowledge of food handling and sanitation certifications
- Familiarity with inventory management and budgeting
- Experience with payroll administration and employee scheduling
- Understanding of health and safety standards in food service
- Ability to work in a fast-paced environment
- Commitment to delivering exceptional customer service
- Knowledge of banquet operations
Job Duties
- Order necessary supplies and verify workers have supplies, equipment, tools, and uniforms necessary to do their jobs
- Schedule events, programs, and activities as well as the work of others
- Monitor the inflow of ordered materials and maintenance of current materials
- Inform and update executives, peers, and subordinates on relevant information in a timely manner
- Supervise dishroom shift operations
- Perform all duties of utility employees as necessary
- Maintain all equipment, china, glass, and silver and verify adequate cleaning of each
- Coordinate banquet plating and food running with Banquet Chef and Banquet Maitre'd
- Operate and maintain all department equipment and report malfunctions
- Train staff in proper breakdown procedures for banquets, restaurants, room service, and employee cafeteria
- Conduct china, glass, and silver inventories
- Purchase appropriate supplies and manage inventories according to budget
- Interact with vendors and Health Department representatives as required
- Verify employees maintain required food handling and sanitation certifications
- Comprehend budgets, operating statements, and payroll progress reports as needed to assist in financial management
- Participate in scheduling employees to business demands and track employee time and attendance
- Assist in payroll administration
- Verify compliance with all Food & Beverage policies, standards, and procedures
- Inspect supplies, equipment, and work areas to verify efficient service and conformance to standards
- Maintain inventories of food, equipment, smallware, and liquor, and report shortages
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Supervise employees and all day-to-day operations
- Monitor employee productivity
- Serve as a role model to demonstrate appropriate behaviors
- Participate in activities to achieve and exceed performance, budget, and team goals
- Encourage and build mutual trust, respect, and cooperation among team members
- Conduct regular ongoing communication with employees to create awareness of business objectives and communicate expectations
- Participate in supervision of department's controllable expenses to achieve budgeted goals
- Understand the impact of department operation on overall property financial goals and objectives
- Attend meetings and communicate with executives, peers, and subordinates to improve service quality
- Supervise day-to-day operations and verify quality, standards, and meeting customer expectations
- Empower employees to provide excellent customer service
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
- Participate in recruiting, interviewing, hiring, and promoting employees
- Assist in interviewing and hiring of team members with appropriate skills
- Participate in employee performance appraisal process
- Solicit employee feedback and review employee satisfaction results to address concerns
- Participate in employee progress discipline procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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