Mamma G's logo

Evening Host/Hostess

Job Overview

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Work Schedule

Weekend Shifts
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Benefits

401(k)
Paid training
employee discount
supplemental pay
Tips

Job Description

We are a well-established Italian restaurant known for delivering an authentic dining experience that emphasizes quality, hospitality, and attentiveness to every guest's needs. Our establishment prides itself on creating a warm and welcoming atmosphere where customers can enjoy traditional Italian cuisine prepared with the freshest ingredients. Positioned as a cornerstone in the community's dining scene, we aim to deliver exceptional service that matches our exquisite menu offerings. Our staff is dedicated to maintaining a high standard of professionalism, teamwork, and guest satisfaction, which helps distinguish us from other restaurants in the area.

We are currently seeking a diligent and customer-oriented Host or Hostess to join our front-of-house team and contribute significantly to the overall excellence of our restaurant. This role involves welcoming guests as they arrive, ensuring smooth seating arrangements, managing reservations and walk-in customers efficiently, and maintaining an organized front of the house. The ideal candidate is highly organized, friendly, and able to handle multiple tasks simultaneously in a fast-paced environment. They should possess excellent communication skills, both in person and over the phone, to provide customers with a seamless and pleasant arrival experience.

This position demands a positive attitude and a strong ability to work under pressure while engaging with guests and team members alike. Knowledge of the restaurant's menu is essential to assist customers effectively and to communicate any necessary information to other staff members. The Host or Hostess must be confident in managing the reservation list, assigning tables appropriately, and handling queries and potential complaints with professionalism and tact.

Furthermore, the role includes processing take-out orders, cash handling, and occasionally supporting other restaurant positions when needed. The ability to stand for prolonged periods and operate a point-of-sale system accurately are important aspects of this job. While previous experience in the restaurant industry is advantageous, it is not mandatory, making this an excellent opportunity for motivated individuals who want to grow their careers in hospitality.

We offer a welcoming work schedule that includes weekend and holiday availability, supplemented by competitive pay, tips, paid training, and employee discounts. Additionally, employees are enrolled in a 401(k) plan to support their financial future. This position represents a fantastic chance to become part of a dedicated and enthusiastic team, committed to ensuring that every customer enjoys a memorable visit at our restaurant.

Job Requirements

  • Ability to provide top-notch customer service in a fast-paced environment
  • Possess a positive attitude and ability to work well under pressure with all restaurant staff
  • Follow instruction and ask questions for clarifications if needed
  • Ability to work in a standing position for long period of times
  • Ability to handle money accurately and work with a point-of-sale system
  • Previous restaurant job experience a plus but not necessary
  • Work schedule
  • Weekend availability
  • Holidays

Job Qualifications

  • Excellent customer service skills
  • Good communication skills both in person and over the phone
  • Positive attitude and ability to work well under pressure
  • Ability to stand for long periods
  • Familiarity with point-of-sale systems
  • Organizational skills
  • Previous experience in restaurant service is a plus but not necessary

Job Duties

  • Greeting guests as they enter and seating them to the appropriate table
  • Answering phone calls for reservations, customers questions and take-out orders
  • Providing and cashing out take-out orders
  • Maintaining an organized front of the house with take-out orders
  • Engaging with guests to ensure they are happy with food and service
  • Managing the reservation list and assigning tables to reservations
  • Responding to complaints and helping to resolve them

Job Criteria

Experience

No experience required


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