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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $21.15 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
employee discount
TWEforME Day
Job Description
Treasury Wine Estates (TWE) is one of the world’s largest and most renowned wine companies, boasting a prestigious portfolio of brands known for their exceptional heritage, premium quality, and global acclaim. As a global leader in the wine industry, TWE is dedicated to crafting experiences that celebrate the art of winemaking and the joy it brings to communities worldwide. The company operates with a strong sense of purpose, encapsulated in its principle of Boldly Cultivating - a commitment to cultivating value through its brands, exceptional wines, dedicated people, and a sustainable environment. This ethos drives every aspect of the business,... Show More
Job Requirements
- Must be at least 21 years old
- Ability to stand and walk for extended periods
- Capable of bending, reaching, and lifting or carrying items up to 50 pounds
- Experience in customer service or hospitality preferred
- Effective communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Willingness to work variable schedules including weekends, holidays, and evenings
- Commitment to providing excellent guest service
Job Qualifications
- Strong customer service and hospitality mindset
- Excellent communication and interpersonal skills with the ability to engage diverse audiences
- Ability to anticipate guest needs and respond quickly, calmly, and professionally
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Problem-solving skills with a composed, solution-focused approach under pressure
- Proficiency with reservation systems, point-of-sale (POS) platforms, or similar hospitality software
- Team-oriented working style with strong collaboration skills across departments
- Professional demeanor with strong presentation skills and brand representation awareness
Job Duties
- Create a warm and welcoming first impression by greeting guests and setting the tone for a luxury hospitality experience
- Manage reservation systems, waitlists, and guest flow to optimize seating and minimize wait times
- Coordinate guest seating and transitions between experiences to ensure seamless and attentive service
- Maintain strong knowledge of tasting room offerings to effectively communicate experiences, pricing, and availability
- Manage high-volume traffic periods while maintaining organization, composure, and a guest-focused approach
- Coordinate closely with tasting room associates and leadership to align on guest needs and service priorities
- Build relationships with guests to support personalized experiences and encourage repeat visits
- Address guest inquiries, special requests, and concerns with professionalism, urgency, and sound judgement
- Coordinate daily operational logistics, including opening and closing procedures and host stand organization
- Drive positive guest outcomes by supporting efficient operations and an elevated, memorable experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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