Epic Principal Trainer

Prisma Health is a leading healthcare organization committed to transforming the health of the communities it serves through compassionate service and innovative care. Known for its excellent patient care, Prisma Health provides comprehensive medical services and is dedicated to advancing healthcare by integrating the latest technologies and cultivating a workforce of highly skilled professionals. As one of the region's largest healthcare providers, Prisma Health offers a collaborative work environment focused on nurturing growth, development, and excellence in care delivery. The organization's mission—Inspire health. Serve with compassion. Be the difference—is deeply embedded in every aspect of its operations, reflecting a culture of dedication and impact in healthcare transformation.

The Technical Systems Education Analyst at Prisma Health plays a pivotal role in the education and training ecosystem within the organization, specifically focused on the Electronic Medical Record (EMR) system, predominantly Epic. This position is essential for ensuring that all healthcare staff are proficient, updated, and confident in using the EMR system, which is critical for efficient patient care and clinical operations. The Technical Systems Education Analyst is responsible for building and maintaining the EMR training environment, ensuring that it accurately reflects the production setting for effective learning and practice. This role involves updating and modifying comprehensive training materials, including lesson plans, exercise books, job aids, simulations, and scenarios within both the Master Setting Table (MST) and production systems.

A key function of the role is to credential, cross-train, and audit educators who provide instruction on various Epic applications, ensuring consistent quality and alignment with the latest system updates. This position requires expert knowledge of Epic's application curriculum and training environment, enabling the analyst to troubleshoot issues, offer practical solutions, and maintain the highest standards in training delivery. Collaboration with Epic Analysts is integral to maintain alignment on system enhancements and updates, guaranteeing that training content remains current and relevant.

In addition to managing training resources, the Technical Systems Education Analyst is responsible for supporting end-user training directly as needed, addressing user challenges, and facilitating continuous improvement in user competency. The analyst also manages critical processes such as rebuilding and refreshing the MST environment, overseeing the Application Parking Lot, maintaining the Template Training Requirement crosswalk, and coordinating the Training Schedule and Catalogue.

This position requires a strong background in adult education theory, project management, and healthcare information systems, with an emphasis on experiential knowledge of the Epic system. With a mix of technical aptitude and educational skills, the Technical Systems Education Analyst influences the organization’s ability to provide seamless, effective EMR training, ultimately contributing to better patient outcomes and operational efficiency. Located at Independence Pointe, this full-time daytime role offers the chance to be an integral part of Prisma Health’s transformative healthcare mission, making a real difference through education and technology support.