Engineer Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $83,600.00 - $128,700.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
wellness programs

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company renowned for its expansive portfolio and innovative approach within the hospitality sector. Managing assets valued at over $15 billion, Highgate oversees more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a rich history spanning over 30 years, the company has showcased its ability to navigate the various phases of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate's dedication to innovation is evidenced by its development of a diverse collection of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. These properties boast contemporary programming infused with digital expertise, demonstrating the company's commitment to staying ahead in a dynamic market environment. Furthermore, Highgate relies on state-of-the-art revenue management tools that effectively identify market trends and predict shifts, enabling it to outperform competitors and maximize asset value. The firm’s seasoned executive leadership and global corporate offices position Highgate as a trusted partner to leading ownership groups and top-tier hotel brands worldwide. The current opportunity is situated at Residence Inn Livonia, located at 17250 Fox Dr, Livonia, MI 48152.

The role of Engineering Supervisor at Residence Inn Livonia is essential to the hotel's operational excellence and safety standards. This hourly position entails supervising the day-to-day operations within the Engineering Department, ensuring the property, equipment, and grounds are maintained to the highest standards. The Supervisor acts in the absence of the Director or Assistant, managing administrative, financial, and operational responsibilities specific to the Engineering department. Key tasks include overseeing preventive maintenance, guaranteeing compliance with all applicable local, state, and federal regulations, and ensuring all emergency and life safety systems meet stringent inspection and certification standards. The Engineering Supervisor also plays a critical role in training engineering staff on customer service, operational procedures, and loss prevention protocols, thereby fostering a professional and efficient work environment.

Additionally, the Supervisor is integral in energy conservation efforts aligned with Highgate's sustainability goals, providing oversight of vendor contracts related to engineering services, and assisting in budget management and financial forecasting. They are involved in the execution of special projects, renovations, and the technical programming of hotel electronic lock systems. The role demands a candidate who is flexible with work hours, capable of lifting significant weight, and able to maintain a warm and approachable demeanor with guests and staff alike. Effective communication, multitasking, and problem-solving skills are crucial, along with the ability to uphold Highgate’s standards for personal appearance, conduct, and confidentiality. This position offers a vital platform for an experienced hotel engineering professional to contribute to the success and safety of a well-respected hospitality brand.

Job Requirements

  • High school diploma or equivalent
  • Minimum three years of progressive engineering or related experience in hospitality
  • Experience supervising a team
  • Ability to work flexible hours including nights, weekends and holidays
  • Physical capability to perform heavy lifting
  • Strong communication skills
  • Customer service orientation
  • Ability to multitask and prioritize
  • Willingness to comply with company standards and policies
  • Availability to attend required trainings and meetings
  • Commitment to personal grooming and uniform standards
  • Ability to maintain confidentiality
  • Problem-solving aptitude

Job Qualifications

  • High school diploma or equivalent and/or experience in a hotel or a related field required
  • At least three years progressive experience in a hotel or related field preferred
  • Trade school and/or College course work in related field preferred
  • Previous supervisory skills required
  • Flexible and long hours sometimes required
  • Heavy work requiring exertion of in excess of 100 pounds occasionally, and/or in excess of 50 pounds frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects
  • Maintain a warm and friendly demeanor at all times
  • Effective verbal and written communication skills with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
  • Effective listening and problem clarification skills
  • Ability to multitask and prioritize departmental functions to meet deadlines
  • Attend all hotel required meetings and trainings
  • Maintain regular attendance in compliance with Highgate Hotel Standards
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
  • Strong problem-solving skills including anticipating, preventing, identifying and solving problems
  • Ability to understand and apply complex information and data from various sources to meet objectives
  • Cross-train in other hotel related areas
  • Maintain confidentiality of information
  • Show initiative including anticipating guest or operational needs

Job Duties

  • Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair
  • Ensure that the hotel is in compliance with all local, state and federal laws
  • Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction
  • Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards
  • Actively participate in energy conservation programs per Highgate Hotel's standards
  • Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner
  • Ensure compliance with the Americans with Disabilities Act (ADA)
  • Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards
  • Assist in developing and controlling wage/salary, other expenses and energy budgets per Highgate Hotel's financial standards
  • Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings
  • Assist as necessary with special projects and renovations
  • Repair and program hotel electronic lock system
  • Assist in scheduling preventive maintenance tasks

Job Criteria

Experience

Mid Level (3-7 years)


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