Employee Services Associate - Food Service Operations

Brotherhood Mutual Insurance Company is a specialized insurance provider focusing on serving churches and related ministries across the United States. Based in Fort Wayne, IN, Brotherhood Mutual is committed to supporting the unique needs of the faith-based community by offering tailored insurance products and exceptional service. The company emphasizes professionalism, ethical conduct, and a deep understanding of its niche market to build strong and trusted relationships with its clients. Brotherhood Mutual is known not only for its insurance solutions but also for its commitment to fostering a positive corporate culture that reflects the values of its clientele.

The Employee Services Associate position, located at the corporate office in Fort Wayne, IN, plays a vital role in maintaining a professional and welcoming environment for employees and corporate guests. This role is essential in delivering a high-quality employee services experience encompassing guest services, conference support, and food service operations. As an Employee Services Associate, you will be responsible for supporting on-premises food service locations including the cafeteria, cafe, and vending areas. This position requires attention to detail and a commitment to excellence in hospitality and service standards, contributing to the overall corporate culture and priorities.

The Employee Services Associate must demonstrate strong communication and interpersonal skills, working collaboratively within a team while exercising minimal supervision. Key duties include replenishing supplies, operating food service equipment safely, handling transactions accurately, and ensuring compliance with health and hygiene standards in accordance with corporate policies and governmental regulations. Additionally, this position involves maintaining a clean and sanitary environment by using cleaning agents appropriately and conducting regular audits of equipment and resources.

This non-exempt role demands physical endurance, as standing for extended periods and lifting up to 40 pounds is required. Flexibility in the work schedule is also essential, with hours sometimes extending beyond standard business times, including early mornings, evenings, and weekends as needed. The position also supports other functions within HR or Employee Services as requested, contributing to a dynamic and supportive work environment.

Candidates for this role should have at least a high school diploma or equivalent, with previous experience in corporate, food service, or hospitality environments preferred. Experience in baking, barista work, or line cooking is beneficial, as is any administrative or front desk management background. Familiarity with conflict management and de-escalation techniques is also desired to maintain a professional and calm workplace atmosphere.

Overall, the Employee Services Associate at Brotherhood Mutual Insurance Company offers a unique opportunity to be part of an organization that values service excellence, community engagement, and a supportive work culture. Through this role, employees directly contribute to the company's reputation and operational success by ensuring employee services and hospitality standards are consistently met and enhanced.