Job Overview
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $72,000.00
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability income
Long-term disability income
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Element San Jose Airport is a modern hotel located just minutes from San Jose Airport and downtown San Jose, dedicated to providing guests with a balance of comfort and sustainability. Known for its allergy-free rooms and suites featuring plush Heavenly® bedding, eco-friendly amenities, full kitchens, and in-room entertainment, the hotel emphasizes wellbeing and convenience. Guests can enjoy a complimentary Rise: Breakfast each morning and socialize during the Relax: Evening Reception held four nights a week, offering savory food and beverages. Additional amenities include a 24-hour fitness center and outdoor pool. The hotel also boasts a versatile event venue near dining,... Show More
Job Requirements
- Bachelor's degree in business or hospitality management preferred
- At least five years of progressive front office management experience in a 500+ room hotel with meeting space preferred
- Applicable associate's degree with at least three years of front office management experience required
- Experience with specific brand and OnQ PMS certification preferred
- Previous director level experience preferred
- Strong leadership capabilities
- Excellent interpersonal skills
- Ability to handle guest complaints effectively
- Proficiency in budgeting and forecasting
- Skilled in training and developing staff
- Emergency response certification
Job Qualifications
- Bachelor's degree in business or hospitality management preferred
- At least five years of progressive front office management experience in a 500+ room hotel with meeting space preferred
- Applicable associate's degree with at least three years of front office management experience required
- Experience with specific brand and OnQ PMS certification preferred
- Previous director level experience preferred
- Strong leadership and organizational skills
- Excellent communication and customer service skills
- Ability to analyze data and make decisions
- Emergency response certification
Job Duties
- Directs and administers all guest services operations including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, meeting participation and facilitation
- Monitors and develops associate performance including supervision and professional development, scheduling, counseling and evaluations, and recognition and reward
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and implements improvements
- Initiates and implements marketing and up-selling techniques to promote hotel services and maximize room occupancy and revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information
- Runs and completes daily reports, analyzes data, and makes informed decisions
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews, and trains associates
- Participates in the Property Manager on Duty program
- Certified to respond to emergencies including operating fire panels and communicating with emergency personnel
- Completes assigned tasks or projects as required
Job Location
Loading...
You may be also interested in:
Popular Cities