Electronic Classroom Technical Support Specialist with Security Clearance

Client Solution Architects (CSA) is a well-established company with nearly 50 years of experience delivering integrated technology and operational support services primarily to the defense and federal sectors. Known for its commitment to advancing federal missions, CSA operates in diverse environments including operations centers, shipyards, training sites, and program offices. The company is dedicated to deploying experienced teams along with innovative tools and proven processes designed to meet the complex enterprise needs of their clientele. CSA’s strong reputation is built on its ability to provide reliable and effective support tailored to the unique challenges faced by government and defense organizations.

This job opportunity is for a Desktop Support Specialist to join the CSA team onsite in Jacksonville, FL. This role specializes in providing technical support within electronic classrooms, ensuring that the student training infrastructure remains fully operational and available to meet the high standards set by the organization. A professional in this role will work with various technical systems, including Active Directory account configurations, network performance management, and enterprise network management. The successful candidate will play a critical role by monitoring system performance, identifying problem areas, and turning technical metrics into actionable information to improve mission-critical networks. The position requires daily interaction with users and administrators to troubleshoot issues and maintain operational readiness for student training systems. Attention to detail and proactive problem-solving skills are essential to help CSA maintain its high standard of service and technical support excellence.

The Desktop Support Specialist position offers the opportunity to be part of an award-winning team known for its mission-critical support to federal clients. The role demands a technically skilled individual who is comfortable with routine maintenance tasks such as break/fix operations, backup and recovery, and asset management. Experience in systems hardware and software administration, as well as integration, forms the foundation of the technical competencies required. Candidates must also bring knowledge of security and compliance systems maintenance, ensuring that all work adheres to strict federal regulations and cybersecurity standards. This role offers a unique blend of hands-on technical work, system administration, and customer interaction, making it an ideal position for those passionate about supporting vital federal training infrastructures.