EL Assistant Manager – EPL 3857 Scottsdale – 64th (Scottsdale, AZ)
Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
El Pollo Loco is a leading restaurant chain specializing in Mexican flame-grilled chicken with a commitment to quality, flavor, and customer satisfaction. Known for its vibrant brand and flavorful menu offerings, El Pollo Loco has established a strong presence in the fast-casual dining industry. The company places a high value on integrity, loyalty, winning attitude, service excellence, and teamwork, which are deeply embedded in its operational culture and values. As a growing enterprise, El Pollo Loco focuses on delivering exceptional dining experiences through its dedicated team of professionals and innovative operational strategies.
The role of the Assistant Manager at El Pollo Loco is a pivotal position that supports the General Manager in the seamless operation of daily restaurant activities. This position is designed for motivated individuals with leadership skills and a passion for customer service excellence. The Assistant Manager ensures that all shifts within the restaurant operate efficiently, safely, and in compliance with established standards. Acting as the person in charge during the General Manager's absence, this role requires overseeing a variety of operational functions including staff management, food safety compliance, customer service, and financial performance monitoring.
The Assistant Manager is responsible for supporting team development through hiring, onboarding, coaching, and ongoing training to uphold the company’s values and standards. They play an essential part in fostering a positive and professional work environment that promotes respect and teamwork. Operational responsibilities encompass supervising opening and closing procedures, enforcing safety and food quality protocols, managing inventory and waste control, and ensuring compliance with company-critical checklists and equipment checks.
Customer service is a cornerstone of this role. The Assistant Manager must guarantee accurate orders, timely service, and a friendly atmosphere, handling any customer complaints or service issues promptly and professionally. Financial duties include monitoring daily sales, cash handling, and supporting cost management to achieve operational targets. Compliance with all relevant laws, including health, safety, and employment regulations, is a critical aspect of the role.
Physically, the position demands standing for extended periods, frequent bending, lifting varying weights, and operating equipment essential to restaurant functions. The work environment is fast-paced and dynamic, requiring the ability to multitask, make quick decisions, and maintain composure during busy periods. The Assistant Manager must demonstrate strong communication, leadership, and problem-solving skills, supported by at least one to two years of supervisory experience in restaurant or retail settings. This role offers the opportunity for career advancement within a well-established and respected brand, providing leadership experience in the fast-food industry with a focus on operational excellence and customer satisfaction.
The role of the Assistant Manager at El Pollo Loco is a pivotal position that supports the General Manager in the seamless operation of daily restaurant activities. This position is designed for motivated individuals with leadership skills and a passion for customer service excellence. The Assistant Manager ensures that all shifts within the restaurant operate efficiently, safely, and in compliance with established standards. Acting as the person in charge during the General Manager's absence, this role requires overseeing a variety of operational functions including staff management, food safety compliance, customer service, and financial performance monitoring.
The Assistant Manager is responsible for supporting team development through hiring, onboarding, coaching, and ongoing training to uphold the company’s values and standards. They play an essential part in fostering a positive and professional work environment that promotes respect and teamwork. Operational responsibilities encompass supervising opening and closing procedures, enforcing safety and food quality protocols, managing inventory and waste control, and ensuring compliance with company-critical checklists and equipment checks.
Customer service is a cornerstone of this role. The Assistant Manager must guarantee accurate orders, timely service, and a friendly atmosphere, handling any customer complaints or service issues promptly and professionally. Financial duties include monitoring daily sales, cash handling, and supporting cost management to achieve operational targets. Compliance with all relevant laws, including health, safety, and employment regulations, is a critical aspect of the role.
Physically, the position demands standing for extended periods, frequent bending, lifting varying weights, and operating equipment essential to restaurant functions. The work environment is fast-paced and dynamic, requiring the ability to multitask, make quick decisions, and maintain composure during busy periods. The Assistant Manager must demonstrate strong communication, leadership, and problem-solving skills, supported by at least one to two years of supervisory experience in restaurant or retail settings. This role offers the opportunity for career advancement within a well-established and respected brand, providing leadership experience in the fast-food industry with a focus on operational excellence and customer satisfaction.
Job Requirements
- minimum 1-2 years of restaurant or retail supervisory experience required
- must be at least 18 years of age
- high school diploma or equivalent required
- servsafe certification required or must obtain within required timeframe
- proficiency with POS systems, cash handling, smart safe operation, and basic computer skills
- ability to work flexible hours including nights, weekends, and holidays
- reliable transportation and willingness to work at nearby locations as needed
Job Qualifications
- minimum 1-2 years of restaurant or retail supervisory experience
- must be at least 18 years of age
- high school diploma or equivalent required
- college coursework preferred
- strong communication, leadership, and problem-solving skills
- servsafe certification required or must obtain within required timeframe
- proficiency with POS systems, cash handling, smart safe operation, and basic computer skills
- ability to work flexible hours including nights, weekends, and holidays
- reliable transportation and willingness to work at nearby locations as needed
- ability to resolve customer issues promptly and professionally using company service methods
Job Duties
- support the general manager in hiring, onboarding, training, motivating, and developing team members
- conduct shift-level coaching, performance feedback, and adherence to uniform and grooming standards
- oversee shift operations, including opening and closing procedures, product preparation, safety protocols, and food safety standards
- ensure compliance with critical checklists, daily walk-throughs, and equipment checks
- execute inventory counts, product rotation, food quality standards, and waste control
- support ordering, receiving deliveries, and monitoring food and labor costs
- cover workstations and assist during busy periods, breaks, or staffing shortages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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