Dual Property Director of Rooms

The AC Hotel & Residence Inn Missoula is a well-established hospitality company known for providing exceptional services and experiences to its guests. As part of a reputable brand, this hotel emphasizes both guest satisfaction and employee development, ensuring a pleasant working environment alongside comprehensive benefits. The property is committed to maintaining high standards in hotel management, operations, and guest service, making it an ideal workplace for professionals seeking to grow their careers in the hotel industry. Joining the AC Hotel & Residence Inn means becoming part of a team that values collaboration, excellence, and continuous improvement in every aspect of the hospitality business.

The role available offers an exciting opportunity for a qualified professional with at least five years of progressive experience in the hotel or related industry to step into a key leadership position. This role involves supervisory responsibilities across multiple departments, including housekeeping and front office operations, requiring a hands-on approach to maintaining outstanding operational standards. The ideal candidate will be skilled in managing diverse teams, driving strategic initiatives, and ensuring compliance with company policies while enhancing the overall guest experience.

This position demands a high level of organizational skills and the ability to handle variable environmental conditions including noise and temperature. The candidate should be comfortable working both indoors and outdoors, occasionally with exposure to chemicals, fumes, or dust hazards. Physical stamina is important as the role involves standing or walking for extended periods and occasional lifting of up to 20 pounds. Mental resilience is equally critical, with expectations to manage stressful situations calmly and effectively while maintaining composure and objectivity in decision-making processes.

A thorough understanding of hotel operations is essential, including revenue management, inventory control, and coordination with various departments like catering, sales, and engineering to ensure seamless service delivery. The role includes budget preparation and expense monitoring to maximize profitability and continual adherence to brand standards. Effective communication skills, both oral and written, are required to disseminate new policies, handle guest complaints, and maintain open lines of communication with employees and management.

The employee will also be responsible for implementing and updating standard operating procedures, managing payroll submissions, conducting staff meetings, and motivating team members to foster a productive and positive workplace culture. This position often requires the individual to serve as a Manager on Duty, providing critical oversight in the absence of senior management, demonstrating leadership and accountability.

Benefits for this full-time role are comprehensive and designed to support employees in their professional and personal lives. These include medical, dental, and vision insurance, mental health support, legal consultation services, and financial guidance through an Employee Assistance Program. Additional benefits include paid time off, holiday pay, jury duty compensation, bereavement leave, 401(k) retirement plans with company matching, employee referral bonuses, cell phone reimbursement, and a bi-annual bonus plan.

Overall, this position at the AC Hotel & Residence Inn Missoula offers a rewarding career path for candidates passionate about hospitality management. The company’s commitment to employee well-being and operational excellence creates an environment where staff can thrive, develop their skills, and contribute meaningfully to the hotel’s success and reputation in the industry.