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Dual Housekeeping Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $94,000.00 - $98,000.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs

Job Description

Hotel Equities is a multi-award-winning hotel development and hospitality management company known for delivering outstanding service and operational excellence. With a rich history of managing a diverse portfolio of properties, Hotel Equities is recognized for its commitment to quality, innovation, and guest satisfaction. They partner with the nation's most respected hotel brands and strive to create memorable experiences for every guest while empowering their associates to grow and succeed in an inspiring work environment.

The company is currently seeking a dedicated and exceptional Dual Housekeeping Manager for the Courtyard/TownePlace Suites located in Hawthorne, CA. This role is an exciting opportunity for a hospitality professional passionate about maintaining the highest standards of cleanliness and guest satisfaction in a dynamic hotel setting. The Dual Housekeeping Manager plays a critical role in maximizing customer satisfaction by ensuring all guest rooms are immaculate and well-maintained. The individual in this position is responsible for supervising and coordinating a team of housekeepers and room cleaners, guaranteeing that rooms are cleaned efficiently, thoroughly, and in accordance with company standards.

This management position requires a hands-on leader who can effectively oversee daily housekeeping operations. The Dual Housekeeping Manager will conduct routine inspections of all rooms, including special attention to VIP and early morning makeup requests, to confirm cleanliness and readiness. They are also responsible for communicating ongoing room status and special cleaning needs to the housekeeping team. Additionally, the manager collaborates closely with other hotel departments such as front desk, engineering, banquet services, and room service to ensure seamless operations and a positive guest experience.

The role demands a strong commitment to safety, cleanliness, and guest service excellence. The manager will also assist in training new associates, maintaining inventory control of linens, inspecting and maintaining cleaning equipment, and preparing maintenance work orders for furniture and fixtures that require repair or replacement. This position offers an ideal career path in hospitality management with opportunities for growth within a leading hotel management company. The employment type and specific salary details may be discussed during the interview process, reflecting the candidate's experience and qualifications.

Candidates should be passionate about people and service, possess excellent communication skills, and demonstrate the ability to motivate and lead a team effectively. The environment requires physical endurance to fulfill various duties including walking, standing, lifting, and performing detailed inspections. A flexible schedule is required, including nights, weekends, and holidays, reflecting the cyclical nature of the hospitality industry. If you are committed to delivering excellence and eager to contribute to a vibrant hotel setting, Hotel Equities invites you to join their team as a Dual Housekeeping Manager and help enhance the guest experience at their Courtyard/TownePlace Suites hotel in Hawthorne, CA.

Job Requirements

  • Ability to perform work tasks indoors in moderate, controlled temperature
  • Ability to walk and stand close to 100% of working day
  • Ability to give direction while walking
  • Ability to reach other hotel departments promptly
  • Ability to lift up to 15 lbs regularly
  • Ability to push and pull carts/equipment up to 250 lbs occasionally
  • Ability to bend, stoop, squat and stretch for tasks
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing
  • Continuous talking, hearing, and visual acuity including near vision and depth perception
  • Manual dexterity to use necessary equipment
  • Must maintain neat, clean, well-groomed appearance
  • Regular attendance essential
  • Ability to work flexible schedules including nights, weekends and holidays
  • Compliance with company rules and regulations
  • Passion for people and service

Job Qualifications

  • High School diploma or equivalent
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
  • Strong communication skills
  • Ability to motivate and train staff
  • Knowledge of housekeeping procedures and safety standards
  • Ability to work flexible schedules including nights, weekends and holidays
  • Basic math, reading and writing skills
  • Problem-solving and reasoning abilities

Job Duties

  • Supervises room cleaners in prompt and efficient housekeeping of customer rooms
  • Ensures all rooms have been cleaned by checking room cleaner's worksheets and notifying front desk
  • Supervises short notice requests for room changes
  • Inspects all check out/stay over rooms to ensure cleaning to company standards
  • Keeps record of room checkouts/stay overs and submits daily
  • Monitors quality by conducting room inspections and documenting results
  • Prepares and follows up on maintenance work orders
  • Notifies room cleaners of changes to room status
  • Checks VIP and early morning makeup rooms
  • Coordinates cleaning priorities including VIP, check-out and expected check-out rooms
  • Checks floor linen closets for cleanliness and supplies
  • Ensures carts are stored properly and vacuum cleaners emptied
  • Assists in quarterly linen inventory
  • Ensures safety of linen chutes
  • Coordinates housekeeping with other hotel departments
  • Trains and directs new department associates
  • Ensures compliance with housekeeping quality standards and policies
  • Oversees communication to facilitate guest satisfaction
  • Takes opportunities to amaze guests with service

Job Criteria

Experience

Mid Level (3-7 years)


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