Dual Director of Housekeeping

White Lodging is a distinguished hospitality company that develops and operates a portfolio of premium-brand hotels, rooftop bars, and restaurants across some of the most desirable cities in the United States. Renowned for its award-winning properties, White Lodging is dedicated to delivering exceptional guest experiences and fostering environments that embody warmth, comfort, and excellence. With a strong emphasis on innovation and operational excellence, the company has built a reputation as a leader in the hospitality industry by prioritizing how people feel during every interaction. The company’s portfolio highlights includes chic urban hotels and vibrant dining and entertainment venues that serve both travelers and local communities alike, positioning White Lodging as a top choice for both leisure and business stays.

The current opportunity is based at the Courtyard Austin Downtown, located at 300 E 4th Street, Austin, TX, a prime location in the heart of Austin’s vibrant downtown district. This property reflects the company’s commitment to maintaining high standards of guest satisfaction, offering guests a contemporary and comfortable environment with superior amenities and services. The role being offered is for a Housekeeping Manager position. This is a pivotal role within the hotel, responsible for overseeing all aspects of housekeeping operations including guest rooms, public areas, laundry services, and team member spaces. The Housekeeping Manager plays a key leadership role, ensuring that the hotel maintains the highest levels of cleanliness, safety, and overall presentation to meet brand standards and exceed guest expectations.

The Housekeeping Manager will lead and mentor the entire housekeeping team, fostering a positive work environment that motivates team members to deliver outstanding service. Hiring, training, and performance management fall under the purview of this role, along with implementing operational processes that optimize labor productivity, control expenses, and improve the hotel’s financial performance. This position requires someone with strong financial acumen, capable of managing budgets and payroll with an eye for cost controls. Additionally, the manager will conduct regular inspections to uphold White Lodging’s brand standards and ensure compliance with cleanliness, safety, and sustainability guidelines. The capacity to respond promptly and effectively to guest concerns and operational challenges is crucial to optimize guest satisfaction and operational efficiency. Collaborating across departments to improve communication and support the overall success of the hotel is also a significant aspect of this role.

Ideal candidates will have prior leadership experience in housekeeping within the hospitality industry and be familiar with FOSSE systems. Strong communication and problem-solving skills, combined with an ability to develop and train teams, will prove essential. Organizational skills and an acute attention to detail are required to maintain high standards and compliance. Flexibility to work various shifts, including weekends and holidays, is necessary to meet operational needs and ensure consistent service delivery.

White Lodging is proud to provide its employees with a comprehensive benefits package that includes medical, dental, and vision insurance from day one, paid parental leave, vacation and paid time off with rollover, and a 401(k) plan with company match. Additional benefits such as wellness tools, referral bonuses, leadership development opportunities, tuition reimbursement, and discounts on hotel rooms, dining, and other travel or entertainment experiences further enhance the employee value proposition. The company supports diversity and inclusion, valuing every associate and promoting an equitable workplace. Overall, this is an outstanding career opportunity for a motivated individual seeking to advance their career in hospitality management, within a welcoming and dynamic environment.