Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Doubletree Albuquerque is a premier hotel located in the heart of Albuquerque, New Mexico. It enjoys a strategic location just blocks from the vibrant downtown area and is directly connected to the Albuquerque Convention Center via an underground concourse. The hotel offers guests easy access to local attractions such as Old Town and ABQ BioPark, and it is only a short 10-minute drive from Albuquerque International Sunport. This convenient and dynamic setting provides a perfect backdrop for associates to deliver exceptional hospitality services while enjoying a supportive and enjoyable work environment. Doubletree Albuquerque prides itself on its commitment to associate well-being, offering facilities like a comfortable breakroom, secure lockers for personal belongings, and hot meals provided every shift, tailored to work schedules for lunch or dinner. In addition, associates benefit from free parking, monthly Thankful Thursday events, ongoing recognition programs, and quarterly rallies that foster team spirit and community among staff members.
As a Front Desk Agent at Doubletree Albuquerque, you will be the ultimate ambassador for guest experiences. This role is dynamic and vital to the daily operations of the hotel, requiring a master of warm welcomes, smooth check-ins, and friendly farewells. The Front Desk Agent is the first and last impression guests receive and is responsible for creating lasting positive memories through impeccable service. The position involves multitasking in a fast-paced environment—handling reservations, managing guest requests, and resolving unexpected issues with agility and a positive attitude. Mastery of hospitality systems, particularly familiarity with the PEP front desk system, will be advantageous in streamlining operations and enhancing guest satisfaction.
The ideal candidate will be a guest service superstar with excellent communication skills and the ability to think quickly and solve problems efficiently. Your ability to juggle multiple front desk tasks, including reservations, check-ins, check-outs, and managing financial transactions, will keep the front office running like a well-oiled machine. This role is perfect for individuals passionate about hospitality and driven to turn every guest interaction into a memorable experience. Doubletree Albuquerque supports its associates by providing comprehensive benefits after an initial waiting period, including medical, dental, and vision coverage, various insurance plans, paid time off, and a 401k retirement plan.
If you thrive in a collaborative environment that values your contributions and prioritizes your well-being, joining Doubletree Albuquerque as a Front Desk Agent is your opportunity to shine in the hospitality industry.
As a Front Desk Agent at Doubletree Albuquerque, you will be the ultimate ambassador for guest experiences. This role is dynamic and vital to the daily operations of the hotel, requiring a master of warm welcomes, smooth check-ins, and friendly farewells. The Front Desk Agent is the first and last impression guests receive and is responsible for creating lasting positive memories through impeccable service. The position involves multitasking in a fast-paced environment—handling reservations, managing guest requests, and resolving unexpected issues with agility and a positive attitude. Mastery of hospitality systems, particularly familiarity with the PEP front desk system, will be advantageous in streamlining operations and enhancing guest satisfaction.
The ideal candidate will be a guest service superstar with excellent communication skills and the ability to think quickly and solve problems efficiently. Your ability to juggle multiple front desk tasks, including reservations, check-ins, check-outs, and managing financial transactions, will keep the front office running like a well-oiled machine. This role is perfect for individuals passionate about hospitality and driven to turn every guest interaction into a memorable experience. Doubletree Albuquerque supports its associates by providing comprehensive benefits after an initial waiting period, including medical, dental, and vision coverage, various insurance plans, paid time off, and a 401k retirement plan.
If you thrive in a collaborative environment that values your contributions and prioritizes your well-being, joining Doubletree Albuquerque as a Front Desk Agent is your opportunity to shine in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Familiarity with hotel management software
- Ability to communicate clearly and effectively
- Strong organizational skills
- Ability to multitask in a fast-paced environment
- Professional and friendly demeanor
Job Qualifications
- High school diploma or equivalent
- Prior experience in a hotel front desk or customer service role preferred
- Proficiency with hotel management systems, preferably PEP front desk system
- Good knowledge of Microsoft Office suite
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Problem-solving skills and attention to detail
Job Duties
- Greet guests warmly and provide exceptional customer service
- Manage guest check-ins and check-outs efficiently using hotel management software
- Handle reservations, cancellations, and modifications with accuracy
- Address guest inquiries and resolve issues promptly and professionally
- Coordinate communication between guests and hotel departments
- Maintain accurate records of guest accounts and financial transactions
- Assist with administrative duties related to front desk operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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