Dog Daycare Resort Receptionist

Inn The Doghouse is a premier dog daycare, boarding, and grooming facility recognized as Cleveland Magazine's Best of Cleveland recipient. Known for providing top-quality animal care services, this establishment is deeply committed to the health, happiness, and well-being of pets and their owners in the Cleveland area. The company prides itself on creating a safe, fun, and engaging environment where pets can thrive while their owners are at work or away. With a team of passionate and knowledgeable professionals, Inn The Doghouse has established itself as a leader in the pet care industry, blending expert care with a friendly, welcoming atmosphere. The facility also emphasizes the importance of ongoing education, ensuring its staff stays informed on the latest best practices in animal care and dog communication.

Inn The Doghouse is currently seeking a full-time Receptionist to join their dynamic team. This role is a fantastic opportunity for motivated individuals looking to break into the animal care industry or those who already enjoy working in fast-paced, service-oriented environments. Receptionists at Inn The Doghouse are the first point of contact for clients and their pets, responsible for greeting and engaging customers during check-in, facilitating the transition of pets into daycare, boarding, or grooming, and providing excellent customer service while clearly communicating policies and procedures. The ideal candidate is compassionate and empathetic, demonstrating a natural love and respect for dogs and cats. They are self-motivated, hardworking, and open to feedback, thriving in a team-oriented environment where multitasking and attention to detail are essential.

In addition to managing front desk activities such as scheduling, handling calls, and managing payments, the receptionist also plays a vital role in enhancing client satisfaction through tours of the facility, managing social media updates, and coordinating with veterinary hospitals when medical records are required. The job involves maintaining a clean and organized workspace and lobby and participating in upselling services, accommodations, and products. Candidates should be comfortable handling animals weighing up to 150 pounds and capable of lifting up to 50 pounds, as well as standing, walking, and bending for extended shifts. With shifts typically scheduled between 7 am and 7 pm Monday through Friday, and occasional weekend shifts, this position offers a vibrant and supportive workplace where team members are encouraged to grow and excel.

Inn The Doghouse offers a competitive hourly wage ranging from $14 to $16 based on experience, with a performance review at 90 days and eligibility for hourly bonuses. Employees benefit from a performance-based pay structure that rewards enthusiasm and dedication to pet care. Additional benefits include 401(k) matching, dental and vision insurance, paid time off, and professional development assistance. Located in Lakewood, Ohio, this opportunity is available for in-person work and includes scheduled hours averaging 30 to 40 per week. The company's commitment to employee well-being and development makes it an excellent place to start or advance a career in the animal care industry.