DMC Operations Manager

Job Overview

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Compensation

Type:
Salary
Rate:
Range $59,700.00 - $91,100.00
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Benefits

Free meals at our on-site employee restaurant
Learning programs through Academies designed to sharpen your skills
Great medical and dental benefits
401k Retirement Plan
Direct Deposit

Job Description

The Fairmont Scottsdale Princess stands as Arizona's largest and longest-running AAA Five Diamond hotel, renowned for its luxurious accommodations and world-class hospitality. Situated in the vibrant city of Scottsdale, this iconic resort features 750 beautifully appointed guestrooms, over 300,000 square feet of versatile meeting and event space, and an impressive array of dining options with four award-winning restaurants. Guests also enjoy six sparkling heated pools and the indulgent Well & Being Spa, making the hotel a premier destination for both leisure and business travelers alike. The property's dedication to excellence is reflected in its hosting of notable events such as... Show More

Job Requirements

  • Bachelor's degree in hospitality management business administration or related field
  • minimum of 2 years experience in destination management or event planning
  • strong negotiation and vendor management skills
  • excellent organizational and multitasking abilities
  • effective communication skills both written and verbal
  • proficiency with Microsoft Office and event management software
  • ability to handle fast-paced and dynamic work environments
  • flexibility to work outside regular business hours as needed
  • valid driver's license and reliable transportation

Job Qualifications

  • Solid foundation and proven experience in the Destination Management industry with specific familiarity and vendor knowledge in the Phoenix market
  • demonstrated ability to pivot and adapt quickly to unexpected changes offering creative efficient solutions that align with resort policies client expectations and DMC service standards
  • proficient in Microsoft Office Suite including Word Excel Outlook PowerPoint and other relevant operational or CRM software commonly used in DMCs and event planning
  • excellent written and verbal communication skills with the ability to professionally interact with clients suppliers resort staff and internal teams
  • strong interpersonal skills with a proactive solutions-focused approach to problem-solving in a fast-paced client-driven environment
  • highly dependable and accountable with a strong sense of responsibility and attention to detail
  • willingness and flexibility to work evenings weekends and irregular hours based on program schedules and client needs

Job Duties

  • Facilitate group operations for destination events including minimizing third-party expenses booking and managing entertainment coordinating transportation verifying vendor services and ensuring timely billing and administrative support
  • assist with sourcing and maintaining strong partnerships with local supplier-partners negotiating competitive rates and placing services on hold based on program needs
  • serve as a point of contact for clients when the National Sales Manager is unavailable ensuring timely and professional communication via phone and email to maintain excellent client relations
  • provide on-site support for program execution assisting in setup production transportation coordination and vendor supervision to ensure seamless event delivery
  • collaborate with the Studio General Manager and operations team to manage all logistical elements including equipment scheduling staffing third-party vendor integration and maintaining up-to-date contractor call lists
  • track coordinate and monitor status of approved quotes and proposals ensuring accuracy and alignment with program scope for sales and operations teams
  • work within client or resort budgets ensuring all expenses are documented and aligned with internal DMC financial policies managing cost control and accurate departmental chargebacks

Job Location

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