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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $95,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid holidays
Birthday recognition perks
Job Description
About Concept Bakery Caf9 Located at the forefront of the bakery caf9 industry, Concept Bakery Caf9 is a rapidly growing enterprise dedicated to redefining the neighborhood bakery caf9 experience throughout the United States. Our brand is known for delivering expertly crafted baked goods paired with premium beverages, all set within a warm, community-driven atmosphere. With a commitment to quality, hospitality, and community connection, we aim to bring the heart of the neighborhood back into the spotlight by creating memorable guest experiences that feel like a home away from home. Our ambitious expansion plans are supported by a passionate team that... Show More
Job Requirements
- 5-7+ years of progressive multi-unit management experience in high-volume restaurant, hospitality, or retail environments
- bachelor's degree preferred (or equivalent experience)
- strong P&L management and financial acumen
- experience with POS systems (Toast preferred)
- strong inventory management and operational planning skills
- proven ability to lead and develop high-performing, geographically dispersed teams
- excellent communication, organization, and problem-solving skills
- high emotional intelligence with a collaborative leadership style
- ability to travel frequently and support multiple locations
Job Qualifications
- 5-7+ years of progressive multi-unit management experience in high-volume restaurant, hospitality, or retail environments
- bachelor's degree preferred (or equivalent experience)
- strong P&L management and financial acumen
- experience with POS systems (Toast preferred)
- strong inventory management and operational planning skills
- proven ability to lead and develop high-performing, geographically dispersed teams
- excellent communication, organization, and problem-solving skills
- high emotional intelligence with a collaborative leadership style
- ability to travel frequently and support multiple locations
Job Duties
- Oversee day-to-day operations across multiple caf9 locations
- Ensure consistent execution of brand standards, food quality, and guest service
- Monitor and evaluate financial performance, including sales, labor, and profitability
- Develop and implement action plans to drive revenue growth and operational efficiency
- Lead, coach, and develop General Managers and caf9 leadership teams
- Support talent acquisition, retention, and succession planning
- Identify training needs and partner with training teams to execute development programs
- Foster a culture of accountability, collaboration, and continuous improvement
- Champion an exceptional guest experience across all locations
- Address guest feedback and implement solutions to improve service standards
- Ensure caf9s consistently exceed guest expectations
- Partner with franchise owners and General Managers to drive performance
- Provide guidance on operational processes, performance management, and team development
- Support execution of training programs and operational initiatives
- Analyze P&L statements and key performance metrics
- Develop and execute sales and marketing strategies aligned with district goals
- Support regional strategic planning and growth initiatives
- Ensure compliance with all food safety, health, and sanitation regulations
- Maintain adherence to company policies and operational procedures
- Oversee facility maintenance through preventive maintenance programs
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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