Dispatch Manager

Whittier, CA, USA|

Job Overview

Compensation

Salary

Range $68,000.00 - $80,000.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

flexible schedule

Professional Development

Employee Discounts

Job Description

MV Transportation is a leading provider of transportation services across the United States, specializing in paratransit and public transit management. Established with a commitment to delivering reliable, safe, and customer-focused transportation solutions, MV Transportation operates a diverse range of transit services, including fixed-route, demand-responsive, and ADA paratransit systems. Known for its innovative approach and dedication to community service, MV Transportation has built a reputation for excellence in operations and customer satisfaction, making it a top employer in the transportation sector. The company values safety, integrity, and teamwork, fostering a culture that supports employee development and operational efficiency. MV Transportation is headquartered in California and complies with local and federal employment regulations, ensuring a fair and inclusive workplace for all employees.

The Dispatch Manager role at MV Transportation is a critical leadership position responsible for overseeing dispatch operations to ensure efficient and timely transportation services. This full-time role, offering a competitive salary range of $68,000 to $80,000 annually, involves managing a team of dispatchers, coordinating vehicle and driver assignments, and responding swiftly to operational issues to minimize disruptions. The Dispatch Manager will maintain two-way communications with dispatchers, monitor system performance, and implement adjustments to maximize on-time performance and minimize customer wait times. Key responsibilities include ensuring compliance with company policies and client agreements, leading staff training and development, handling employee relations and disciplinary actions, and promoting a positive work environment aligned with the company’s values and vision.

This position requires a hands-on leader with strong organizational, problem-solving, and customer service skills. The Dispatch Manager must proactively assess staffing needs, manage schedules based on service demands, and ensure safety regulations are adhered to at all times. They will also be involved in recruiting and training dispatch staff, maintaining accurate service records, and providing coverage during peak periods or staff shortages. Candidates should expect to work flexible hours, including weekends and long shifts, to meet the dynamic needs of transportation operations. Overall, this role is essential in supporting MV Transportation’s mission to provide consistent, reliable, and high-quality transit services to the communities it serves, making it an excellent opportunity for professionals seeking to advance their careers in transportation management.

Job Requirements

High School diploma or GED equivalent
Minimum three years experience in ADA paratransit dispatching
Three years supervisory or management experience in transportation
Knowledge of transit operations
Strong customer service skills
Ability to resolve situational challenges
Effective leadership skills
Good time management
Flexible hours including weekends
Ability to recruit and develop staff
Knowledge of service area parameters
Proficiency in Microsoft Office
Safety-first management approach
Paratransit experience preferred

Job Qualifications

High School diploma or GED equivalent
Minimum three years of experience in ADA paratransit dispatching
Advanced working knowledge of RSDS dispatching functions
At least three years of supervisory or management experience in transportation
Experience in transit operation phases
Excellent customer service skills
Strong problem-solving abilities
Effective leadership and teamwork skills
Good time management and multitasking skills
Ability to recruit and develop staff
Knowledge of service area and system parameters
Proficiency in Microsoft Office
Commitment to a safety-first attitude
Paratransit experience preferred

Job Duties

Provide direction and maintain communication with dispatchers
Monitor system performance and make adjustments to maximize on-time performance
Minimize customer wait times for on-call or will-call services
Ensure on-street service meets scope-of-work requirements including vehicle and driver assignments
Attend bimonthly Agency Dispatch Supervisor Meetings
Promote company vision, values, and culture
Support and lead dispatch agents positively
Maintain positive employee morale and customer service quality
Assess staffing needs and define staff schedules
Recruit, interview, and select employees
Recommend personnel actions including promotions and discipline
Investigate and resolve complaints and incidents
Enforce discipline including suspension or termination
Maintain confidentiality of records and information
Ensure safety regulations and training are effective
Follow client and company dispatch protocols
Coordinate training programs for dispatch staff
Prepare and authorize schedules and work records for payroll
Assign work duties to ensure shift coverage
Monitor driver incidents and equipment failures
Ensure timely communication of passenger cancellations
Provide dispatch coverage during peak times and shortages
Manage vehicle pull-outs and scheduling
Maximize wage to revenue ratios and minimize overtime
Maintain a safe work environment
Keep accurate records and filing systems