Director of Villa Operations

St. Regis Hotels & Resorts, a prestigious brand under Marriott International, is renowned for its timeless glamour combined with a vanguard spirit, offering luxury accommodations and bespoke services at more than 50 premier locations worldwide. Originating with the debut of The St. Regis hotel in New York by John Jacob Astor IV in the early 20th century, the brand upholds a tradition of exceptional guest experience that blends classic sophistication with modern sensibilities. St. Regis is celebrated for its unrivaled Butler Service and an unwavering commitment to personalized, anticipatory service delivered flawlessly by a team of gracious hosts. Joining St. Regis means becoming part of a global portfolio offered by Marriott International, a company dedicated to equal employment opportunities and valuing a diverse and inclusive workplace. The company actively fosters a culture where the unique backgrounds, talents, and experiences of its associates are respected and celebrated, ensuring fairness and non-discrimination across several protected bases, including disability, veteran status, and more.

The Front Office Manager role at St. Regis Newport Beach is a full-time management position located at 22701 Pelican Hill Rd S, Newport Beach, California. The salary range is competitively set between $108,000 and $138,000 annually, with eligibility for bonuses. This critical role holds responsibility over the entire front office operations and staff, encompassing departments such as Bell Staff, Switchboard, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security functions. As a department head, the Front Office Manager leads and collaborates with managers and personnel to ensure seamless execution of all front office duties, including managing guest arrival and departure procedures. A significant part of this leadership role is to cultivate a secure and welcoming environment for guests and associates, striving constantly to enhance guest satisfaction and employee engagement while maximizing the department's financial performance. The Manager utilizes strong interpersonal and communication skills to inspire, influence, and lead their teams by example, promoting sound financial decision-making and integrity.

This position demands expertise in managing day-to-day operations, supervising various teams, handling guest complaints adeptly, and maintaining high standards of quality and service excellence. It involves strategic planning to meet and exceed performance goals, financial objectives, and operational standards. The Front Office Manager is a role model who ensures open communication and collaboration within teams, encourages recognition of employee contributions, and drives a positive, service-oriented culture. They conduct departmental meetings regularly to foster clarity of goals and unify the team effort towards delivering outstanding guest experiences. Alongside guest services, this role also supervises security personnel to maintain a safe environment while coordinating staff schedules and assignments effectively. Additional responsibilities include project and policy management ensuring compliance with all operational standards, administering disciplinary procedures, performance appraisal processes, and recruiting skilled employees to meet business demands. The Manager acts as the service champion within the Front Office, empowering employees with the tools and guidance needed to deliver exceptional customer service and maintain an atmosphere conducive to memorable guest experiences.

The ideal candidate will hold at least a high school diploma or GED plus six years of relevant experience, or a two-year degree in Hotel & Restaurant Management, Hospitality, or Business Administration coupled with four years of experience. The role requires advanced leadership skills, a customer service mindset, the ability to analyze data and implement improvements, and proficiency in managing human resource activities including coaching, mentoring, and conflict resolution. St. Regis values individuals ready to contribute to a collaborative environment that balances operational excellence with guest and employee satisfaction, making it an excellent career opportunity for professionals seeking to advance within the luxury hospitality sector.