Director of Services

Marriott International, one of the world’s leading hospitality companies, operates a broad portfolio of hotels and related lodging facilities globally, renowned for exceptional services and innovative guest experiences. Within Marriott International’s luxury segment, JW Marriott stands as a prestigious brand offering more than 100 elegant properties situated in prime gateway cities and distinctive resort locations worldwide. Known for its commitment to providing an unmatched guest experience, JW Marriott emphasizes the well-being and professional growth of its associates. At JW Marriott, associates are not only valued as team members but also as essential contributors to delivering the legendary hospitality for which the brand is recognized. The company fosters a culture of inclusivity and diversity, ensuring equitable employment opportunities irrespective of disability, veteran status, or other protected categories. Its core philosophy centers on the belief that happy employees deliver excellent guest experiences, establishing a holistic and supportive work environment known as The JW Treatment™. The role being offered is a full-time Management position based in San Antonio, Texas, at the JW Marriott located at 101 Bowie St. This role offers an attractive salary in the range of $102,000 to $131,000 annually, with eligibility for performance bonuses. The position is integral to maintaining the highest standards of cleanliness, organization, and guest satisfaction across guest rooms, public spaces, employee zones, and, where applicable, laundry facilities and recreational amenities.

The Housekeeping Manager at JW Marriott bears the vital responsibility of overseeing all housekeeping operations ensuring seamless coordination between different departments and executing effective management of staff. This leadership role involves supervising the daily organizational activities, including managing schedules for room cleaning and other housekeeping assignments based on occupancy and guest needs. The manager must consistently uphold operational standards, guarantee compliance with housekeeping policies, and initiate thorough inspection routines to maintain facility integrity and cleanliness. Additionally, this role focuses heavily on managing departmental budgets, including inventory control of cleaning supplies and materials, and aligning costs with overall financial objectives of the property. Through diligent monitoring of operating statements and payroll, the manager ensures the team meets financial goals without compromising guest experience. Customer service excellence forms the cornerstone of this position. The Housekeeping Manager must adeptly address guest complaints and concerns, foster a culture of continuous improvement, and empower the team to deliver outstanding service. By setting clear goals, recognizing performance, and encouraging collaboration, the manager strengthens team morale and performance while driving guest satisfaction metrics upward. Human Resources functions also comprise a significant responsibility. The manager administers policies governing employee relations, disciplinary procedures, hiring, staffing levels, and training, all targeted at maintaining a fair, equitable, and motivated workforce. This includes fostering open communication, supporting employee development, and aligning personnel practices with the wider Marriott International standards. This comprehensive managerial role thus perfectly blends operational oversight, financial acumen, service excellence, and people leadership, providing an exciting opportunity for professionals passionate about delivering luxury hospitality experiences in a dynamic environment.