Director of Sales and Marketing

The Ritz-Carlton, located at 1515 W 3rd St, Cleveland, Ohio, is a signature brand within the Marriott International portfolio, renowned worldwide for its luxury hospitality and exceptional guest experiences. Celebrated for its commitment to delivering the "Gold Standards," The Ritz-Carlton sets itself apart by creating moments of lasting memory through personalized and thoughtful service. This prestigious hotel brand continually upholds a culture of excellence, valuing diversity, equity, and inclusion among its team members. As an integral part of Marriott International, The Ritz-Carlton in Cleveland operates with a vision focused on innovation, community engagement, and creating a welcoming atmosphere for guests and associates alike. The company fosters a collaborative environment where talents are nurtured, and career growth is supported, aiming to empower employees to deliver unparalleled hospitality day after day.

The role being offered is for a Sales Department Leader, a full-time management position pivotal to the success of the property’s revenue and business growth. This position commands leadership of the sales team for a flagship property with bookings exceeding 300 peak rooms and substantial local catering income. As the manager of both reactive and proactive sales initiatives, this leader is responsible for driving the overall sales strategy to meet and exceed booking goals and revenue targets. The position requires developing a strategic account plan to capitalize on demand generators and channel participation, while managing marketing communications and budgets to support property-specific campaigns and promotions.

Serving as a key liaison across various departments including regional marketing, revenue management, and event management, the Sales Department Leader plays a critical role in aligning the sales team’s efforts with the hotel’s brand standards and service strategies. They are expected to cultivate long-term, value-based customer relationships, ensure that Marriott’s customer service standards are met, and maintain a seamless turnover process between sales and operations. Leadership and team development are central to this role, involving coaching sales associates, identifying talent needs, managing recruitment strategies, and fostering a culture of high performance and accountability. This leadership position offers a competitive annual salary range of $134,000 to $154,200, bonus eligibility, and relocation assistance to support the right candidate.

Joining The Ritz-Carlton means embracing a world-class brand known for its dedication to superior guest satisfaction and exceptional hospitality experiences. The Sales Department Leader will be an ambassador of The Ritz-Carlton’s Gold Standards, including the Employee Promise, Credo, and Service Values, ensuring that these principles guide every interaction and decision. This opportunity is ideal for a seasoned sales and marketing professional who is passionate about luxury hospitality, possesses strong leadership and strategic planning skills, and thrives in a dynamic, high-profile environment. Candidates will find an empowering culture that promotes continuous learning, professional growth, and a chance to be part of a respected global team committed to excellence and innovation in the hospitality industry.