Director of Sales

Cary, NC, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

The Courtyard & Residence Inn in Cary, NC, is a premier hospitality establishment committed to delivering exceptional guest experiences through quality service and outstanding accommodations. These dual properties cater to both business and leisure travelers, blending modern amenities with a welcoming atmosphere. Proudly situated in a vibrant area, these hotels attract a diverse clientele, offering comfortable lodging options and convenient access to local attractions and corporate centers. With a focus on continuous growth and guest satisfaction, the Courtyard & Residence Inn seeks to maintain its reputation as a top-choice destination for visitors to the region.

The Director of Sales plays a pivotal role at these two properties, acting as the primary driver of revenue and market performance. This leadership position is responsible for overseeing sales strategies, revenue management, and customer relationships to maximize occupancy, revenue, and overall profitability. Working closely with Corporate teams and hotel management, the Director of Sales ensures alignment with broader company goals while tailoring strategies to meet local market demands. This role demands a proactive, strategic thinker with exceptional leadership qualities who can foster collaboration across departments to optimize property exposure.

As the face of the hotel in the sales arena, the Director of Sales embodies professionalism and courtesy, upholding the highest standards of customer service. They serve as a key contact for clients, leads negotiations on pricing and contracts, and spearheads initiatives to capture new business opportunities. This individual monitors sales data and market trends, adjusting tactics accordingly to meet occupancy goals and revenue targets. They also participate actively in Requests for Proposal (RFP) processes, ensuring the properties consistently attract lucrative business bookings.

Beyond sales and revenue responsibilities, the Director of Sales plays a crucial role in community engagement and brand leadership. Representing the hotels at networking functions and events hosted by the local Chamber of Commerce, this leader fosters beneficial relationships within the industry and local business community. They maintain compliance with brand standards and complete required training to ensure the hotels meet the quality expectations set by the Daly Seven brand portfolio.

The ideal candidate will bring proven leadership experience in hospitality sales, coupled with strong communication and organizational skills. Familiarity with hospitality sales software such as Delphi.fdc and revenue management systems is essential to perform effectively. Taking on additional responsibilities such as serving as Weekend Manager on Duty, the Director of Sales is a versatile professional who contributes meaningfully to the overall success of the hotels.

Job Requirements

Bachelor's degree in business, hospitality, or related field
minimum of 5 years experience in hospitality sales management
strong leadership and interpersonal skills
excellent verbal and written communication abilities
ability to work independently and as part of a team
proficiency with sales and revenue management software
flexibility to work evenings, weekends, and special events as needed

Job Qualifications

Proven leadership experience in a sales or management role within the hospitality industry
exceptional communication skills and the ability to maintain productive working relationships with colleagues and clients
strong organizational skills to manage group agreements, rooming lists, and cutoff dates effectively
proficiency in hospitality sales software such as Delphi.fdc and revenue management systems

Job Duties

Implement and lead all sales activities based on market strategies developed in collaboration with the General Manager and Corporate Director of Sales and Marketing
control room dates, availability, and rates within the Revenue Management System in coordination with assigned Revenue Managers
review sales statistics and market analysis to determine client needs, occupancy potential, and target rates
negotiate pricing and present group agreements or local negotiated rate (LNR) proposals to clients within a 12-hour window
actively participate in the RFP process for incoming business in cooperation with the Corporate DOS
proactively solicit new business through research on market trends, new developments, and target companies
establish a strong rapport with guests and clients to secure return business and resolve issues for accounts considering a change in properties
conduct site tours for interested groups and coordinate transient and group room commitments to ensure an ideal market mix
maintain a continued focus on current guests by sending thank you notes and providing welcome in-room gifts or VIP amenities
input and track all sales activities, bookings, and contracts accurately into the Delphi.fdc system
represent the hotel at community networking functions and lead "business after hours" events with the local Chamber of Commerce
stay current with all brand standard requirements and complete all necessary training and classes required by Daly Seven and the specific brand represented
plan and prepare for marketing sales blitzes as needed to enhance property visibility
act as a positive and professional role model, serving as the Weekend Manager on Duty (MOD) once per month