Director of Rooms

Stonebridge is a distinguished hotel management company known for its commitment to delivering exceptional hospitality experiences across various properties. With a strong presence in the hospitality industry, Stonebridge continuously strives to uphold the highest standards of service, operational excellence, and guest satisfaction. As an established leader in hotel management, Stonebridge places great emphasis on fostering inclusive and supportive work environments where team members can grow professionally while contributing to the overall success of the properties they oversee.

Located in Seattle, Washington, this full-time opportunity as Director of Rooms offers a competitive salary range between $115,000 and $125,000, along with eligibility for bonuses. Reporting directly to the General Manager, the Director of Rooms will take charge of supervising several crucial departments including Front Office, Housekeeping, Maintenance, PBX, Reservations, and Dock Management. This role is pivotal in ensuring the smooth day-to-day and strategic long-term operations of all room-related services within the hotel, aiming to deliver outstanding guest experiences.

The Director of Rooms requires a dynamic leader capable of managing and motivating diverse teams, optimizing operational workflows while maintaining impeccable standards in guest service and room management. The role includes detailed oversight of guest check-in and check-out procedures, room allocation, occupancy monitoring, and coordination with other departments to maximize efficiency and enhance guest satisfaction. Handling guest complaints and operational issues promptly and effectively is a vital part of this role, emphasizing the importance of proactive problem-solving skills.

Additionally, the role encompasses supervising housekeeping operations to ensure that all rooms and public areas are maintained to the highest standards consistent with company policies. Financial responsibilities include ensuring compliance with credit control procedures, billing accuracy, and timely processing of guest accounts, as well as preparing and submitting annual budgetary information and updates. Leadership duties also involve regular staff performance evaluations, ongoing training, and maintaining inventory levels for essential supplies.

Serving as the Manager on Duty (MOD) periodically, the Director of Rooms will act as a key decision-maker during their shifts, further highlighting the leadership aspects of this role. Participation in property meetings provides an opportunity to contribute valuable insights and collaborate with department heads for continuous operational improvements. This position requires flexibility to work evenings, weekends, and holidays as needed.

Stonebridge embraces diversity and is committed to providing equal employment opportunities to all team members. The company promotes a workplace free from discrimination and ensures reasonable accommodations are available for qualified individuals with disabilities. The role offers a supportive and engaging work environment primarily based in an office setting but requires frequent movement throughout rooms and public areas.

Overall, the Director of Rooms at Stonebridge in Seattle is an integral leadership position designed for experienced hospitality professionals passionate about operational excellence, team leadership, and guest satisfaction. This role promises an exciting and rewarding career path in hotel management with excellent benefits including medical, dental, vision coverage, paid time off, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. Stonebridge looks forward to welcoming a talented and dedicated Director of Rooms to join their team and contribute to the continued success and growth of the property.