Director of Rooms

Lively on OAK, part of Hilton's Tapestry Collection, is a distinguished lifestyle-driven, luxury-focused hotel located within the vibrant OAK development in Oklahoma City, Oklahoma. This hotel is renowned for blending hospitality, community, and culture to offer guests an elevated experience marked by thoughtfully designed accommodations, outstanding service, and unique food and beverage options. Lively on OAK is dedicated to creating memorable moments for each visitor, making it a sought-after destination that embodies the essence of a rich traveling experience. The hotel operates under the umbrella of Hilton, one of the world’s leading hotel brands, which guarantees a commitment to high standards and guest satisfaction.

The Director of Rooms at Lively on OAK holds a vital leadership position within the Lively Leadership Team, spearheading the overall operation and performance of crucial departments including Front Office, Housekeeping, Guest Services, and the Rooms Division. This role is especially important as it also encompasses acting as the operational liaison with the OAK valet services, ensuring seamless guest arrivals and departures. Reporting directly to the General Manager, the Director of Rooms is instrumental in boosting guest satisfaction, operational standards, associate engagement, and financial outcomes of the hotel.

This position requires a dynamic and hands-on leader who thrives in a fast-paced, mixed-use lifestyle environment. The ideal candidate will not only lead operational excellence across multiple departments but also embrace a culture that prioritizes associates, fostering an inclusive workplace where every team member feels valued and motivated. Leadership responsibilities include recruiting, mentoring, and developing top talent, enabling career growth and succession planning.

The role demands expertise in managing guest satisfaction by proactively resolving service issues and maintaining close partnerships with other hotel functions such as Sales, Revenue Management, Food & Beverage, and Engineering. The Director of Rooms also oversees operational efficiency by managing staff scheduling, productivity, and expense control. Maintaining visibility throughout the hotel and being accessible to both guests and Associates exemplifies the pivotal leadership nature of this role.

Moreover, the Director of Rooms analyzes operational performance data to identify trends and implement effective action plans. Day-to-day leadership includes conducting operational meetings, resolving guest concerns, and ensuring compliance with Hilton brand standards, company policies, and safety regulations. This leadership position supports the General Manager in strategic planning, budgeting, and executing hotel initiatives, stepping up as the operational leader when the General Manager is absent, including serving as Manager on Duty during critical periods.

First Hospitality, the management company behind Lively on OAK, founded in 1985 and headquartered in Chicago, is a forward-thinking hotel developer and management company committed to innovation and excellence. They embody an "Associates First" culture, placing people at the heart of their mission to create great hotels, teams, and experiences in a diverse, inclusive workplace environment. Employment benefits include insurance enrollment, paid time off, holiday pay available from the first day, 401(k) enrollment after 30 days, hotel and travel discounts, and ample professional development opportunities. The role offers an exciting opportunity for experienced hotel professionals passionate about hospitality and leadership to join a vibrant, luxury hotel dedicated to outstanding guest experiences.