Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences through attentive, caring associates and efficient service. With a presence in numerous countries, Hyatt offers a wide range of hotel and resort experiences catering to both business and leisure travelers. The company prides itself on its culture of quality, integrity, and innovation, which has positioned it as a leader in the luxury and upscale hotel markets. Hyatt’s properties encompass full-service hotels, resorts, and residential living, all designed to offer memorable and meaningful stays to its guests. The organization’s dedication to fostering an inclusive environment and promoting professional growth for its team members further distinguishes it in the hospitality industry.
The Director of Rooms at Hyatt is a critical leadership role within the hotel’s Executive Committee, reporting directly to the General Manager. This position entails overseeing several key hotel services, including Front Desk Operations, Housekeeping, Guest Services, and Security, ensuring operational excellence across all areas. The Director of Rooms is responsible for maximizing room revenue and occupancy by analyzing daily rate statuses, making strategic adjustments to pricing and availability to optimize hotel profitability. This role also involves coordinating large events with high volume occupancy and managing special requirements to deliver seamless guest experiences.
Beyond daily operations, the Director of Rooms plays a vital role in the strategic planning and execution of major projects such as renovations, capital expenditures, and the integration of new equipment. The position requires strong financial acumen to analyze rate variances, monitor credit reports, and maintain a close watch on daily house counts. Conducting weekly Rooms Division meetings and monthly financial reviews with subordinate managers and senior hotel leadership enables the Director of Rooms to maintain clear communication and alignment with corporate standards and goals.
This leadership role also includes recruitment, training, and development of subordinate managers and employees to ensure Hyatt’s service standards are consistently met and exceeded. The Director of Rooms is expected to possess a service-oriented style, deliver professional presentations, and embody the company’s values through effective coaching and counseling of staff. Experience with hotel pre-opening processes is preferred, providing the individual with skills to manage transitions and launch new properties successfully.
The ideal candidate demonstrates strong leadership capabilities, an entrepreneurial spirit, high energy, and excellent communication skills. Proficiency in Microsoft Word and Excel is required to manage reports and schedules efficiently. This role demands organizational finesse, interpersonal skills, and the ability to liaise effectively with corporate staff. Overall, the Director of Rooms is a pivotal figure within Hyatt’s hotel leadership team, dedicated to operational success and delivering exceptional guest satisfaction while driving the hotel’s profitability.
The Director of Rooms at Hyatt is a critical leadership role within the hotel’s Executive Committee, reporting directly to the General Manager. This position entails overseeing several key hotel services, including Front Desk Operations, Housekeeping, Guest Services, and Security, ensuring operational excellence across all areas. The Director of Rooms is responsible for maximizing room revenue and occupancy by analyzing daily rate statuses, making strategic adjustments to pricing and availability to optimize hotel profitability. This role also involves coordinating large events with high volume occupancy and managing special requirements to deliver seamless guest experiences.
Beyond daily operations, the Director of Rooms plays a vital role in the strategic planning and execution of major projects such as renovations, capital expenditures, and the integration of new equipment. The position requires strong financial acumen to analyze rate variances, monitor credit reports, and maintain a close watch on daily house counts. Conducting weekly Rooms Division meetings and monthly financial reviews with subordinate managers and senior hotel leadership enables the Director of Rooms to maintain clear communication and alignment with corporate standards and goals.
This leadership role also includes recruitment, training, and development of subordinate managers and employees to ensure Hyatt’s service standards are consistently met and exceeded. The Director of Rooms is expected to possess a service-oriented style, deliver professional presentations, and embody the company’s values through effective coaching and counseling of staff. Experience with hotel pre-opening processes is preferred, providing the individual with skills to manage transitions and launch new properties successfully.
The ideal candidate demonstrates strong leadership capabilities, an entrepreneurial spirit, high energy, and excellent communication skills. Proficiency in Microsoft Word and Excel is required to manage reports and schedules efficiently. This role demands organizational finesse, interpersonal skills, and the ability to liaise effectively with corporate staff. Overall, the Director of Rooms is a pivotal figure within Hyatt’s hotel leadership team, dedicated to operational success and delivering exceptional guest satisfaction while driving the hotel’s profitability.
Job Requirements
- Bachelor’s degree preferred
- Minimum 6 years progressive hotel rooms experience
- Previous hotel pre-opening experience preferred
- Proven leadership and management skills
- Exceptional customer service abilities
- Strong communication and interpersonal skills
- Proficient in Microsoft Word and Excel
- Ability to work effectively with diverse cultures
- Excellent organizational and administrative skills
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 6 years or more of progressive hotel Rooms experience typically with Hyatt
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 5 years experience in a senior role in a hotel rooms area
- Proven leadership skills
- Hotel or hospitality degree an asset
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Experience supervising all Rooms Departments
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Experience developing standards and operating procedures
- Participate in MOD program
- Have dealt with special projects
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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