Director of Rooms

The Omni Orlando Resort at ChampionsGate is a prestigious four-diamond resort located in the heart of Orlando, Florida. Surrounded by 36 holes of championship golf and set on 15 acres of vibrant recreational space, this resort is a favorite destination for both leisure and business travelers. Recognized as one of the nation’s premier golf, meeting, and leisure retreats, the Omni Orlando Resort offers guests a wide range of amenities including walk-out golf, an acclaimed Mokara spa, five diverse dining options, and an expansive aquatic area featuring an 850-foot lazy river. With these extensive offerings, the resort stands as an impressive beacon of luxury, comfort, and world-class service.

The resort prides itself on delivering exceptional service with a deeply embedded culture of respect, gratitude, and empowerment. The team environment encourages dynamic engagement with comprehensive training and mentoring programs that help all associates grow professionally while fostering pride in their work. The Omni Orlando Resort at ChampionsGate is not just a workplace but a community that values motivated individuals who have a passion for serving others, making it an excellent place for those seeking a rewarding career in hospitality.

This opportunity is for an experienced professional to take on the role of Rooms Division Manager, a pivotal position responsible for the overall management and seamless operation of all Rooms Division departments. These departments include Front Office, Housekeeping, Guest Services, Reservation Operations, and Loss Prevention. The Rooms Division Manager will collaborate closely with the Executive Committee to ensure that financial targets, service standards, and employee relations goals are consistently met or exceeded. This role requires a hands-on leader who can participate in staff hiring, training, scheduling, performance reviews, and disciplinary actions, with the support of an operations management team.

The successful candidate will coordinate and oversee daily operations ensuring guest service standards remain exemplary. Maintaining open communication channels with the Resort Manager and other department heads is essential for coordinating programs that motivate and develop staff, as well as assisting in budget development and financial planning for the Rooms Division. The Rooms Division Manager will also be expected to review daily operating results, forecast scheduling, and take corrective action when necessary to maintain operational efficiency. Participation in hotel-wide operational meetings and departmental events is crucial for aligning all areas with the resort’s objectives.

To thrive in this role, candidates must have a strong background in hotel management, particularly within 4-diamond hotel or resort environments, and possess exceptional leadership and organizational skills. This role demands proficiency with relevant hospitality software systems such as Opera, Delphi, and Oracle, as well as the ability to budget, forecast, and manage relationships with vendors and community organizations. The position requires a college degree in hotel and restaurant management or an equivalent qualification, a flexible schedule to include weekends and holidays, and the ability to thrive under pressure while working both independently and within a team.