Director of Rooms

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $140,000.00 - $155,000.00

Benefits

Learning and Development Programs

MOstay complimentary nights and attractive rates

Health benefits and wellness programs

retirement plans

competitive salary

bonus eligibility

Health, dental, and vision insurance

401(k) Plan

Job Description

Mandarin Oriental, New York is a distinguished luxury hotel known for its exquisite blend of modern design and stylish Oriental flair. Located in the heart of Manhattan, the hotel boasts 244 elegantly appointed guestrooms and suites, all offering breathtaking views of the city skyline and Central Park. A member of the acclaimed Mandarin Oriental Hotel Group, this property prides itself on providing legendary service inspired by Asian heritage while embracing the very cutting-edge of luxury experiences. Amenities include the renowned MO Lounge, an all-day dining venue overlooking Central Park, a 14,500 square-foot Five-Star Mandarin Oriental Spa, a state-of-the-art fitness center... Show More

Job Requirements

Minimum of 3-5 years experience as a department head in the rooms department ideally at a luxury property
Excellent knowledge of housekeeping and front office operations
Ability to coordinate multiple complex tasks
Proven ability to develop management and line level colleagues
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Excellent communication skills both written and verbal
Strong problem-solving skills
Ability to interact effectively with all staff members
High stamina, agility, and flexibility
Ability to maintain confidentiality and present a professional demeanor

Job Qualifications

Minimum of 3-5 years in department head position in rooms department ideally at a luxury property
Excellent knowledge of housekeeping and front office
Ability to coordinate multiple tasks efficiently
Ability to develop managers and line level colleagues
Computer literacy including Microsoft Word, Excel, PowerPoint, and Outlook
Excellent written and verbal communication skills
Strong problem-solving abilities
High levels of interaction and collaboration with all staff
High degree of stamina, agility, and flexibility
Ability to present an uplifting personality while maintaining confidentiality

Job Duties

Support companys philosophy and culture using pillars of legendary quality experiences daily to ensure guest satisfaction and achievement of mission statement
Support company's philosophy and culture using departmental legendary quality experiences daily to ensure guest satisfaction and achievement of mission statement
Ensure total compliance and communication with relevant departments on corporate driven initiatives and goals
Prioritize guidance and inspiration on property specific initiatives, projects, and goals by effectively communicating and monitoring progress with the prospective department
Provide leadership, support, and prioritize developmental progression of management and line level colleagues
Provide coaching and counselling when needed to all rooms division managers
Ensure front of house and back of house managers perform their job tasks to appropriate service level
Plan, monitor, and meet all financial and qualitative objectives for the rooms division
Actively involve in capital expense planning of the rooms division
Work with the director of finance to ensure all monthly expenses including payroll are accurate and timely reported for month end
Attend all weekly executive committee meetings
Interview, hire, and terminate front and back of house rooms division colleagues
Prepare and administer annual colleague reviews and evaluations for direct reports ensuring timely completion
Work with learning and development to ensure departmental training standards and expectations are in place
Assemble weekly schedules for managerial colleagues based on forecasted business volumes
Respond as hotel duty manager for emergency situations including fire alarm, employee injury, guest injury, conflicts involving employees and guests, intoxicated or rowdy guests or colleagues, and business continuity plan scenarios
Assist front and back of house operational departments when needed
Act as manager on duty for any department needing assistance
Communicate all guest concerns for appropriate follow-up
Ensure proper handling and resolution of all guest complaints
Monitor and maintain knowledge of rooms inventory and availability
Ensure proactive use of guest profile information to thoroughly delight guests
Monitor the condition and cleanliness of public spaces and accommodations

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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