Director of Retail Operations III at San Jose Mineta International Airport

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is a leading force in the retail and travel hospitality industry, known for its commitment to excellence and innovation across all its brands. Operating in diverse environments such as airport retail, food and beverage, and specialty stores, Avolta prides itself on creating exceptional customer experiences while fostering a culture of inclusivity, growth, and meaningful rewards. This forward-thinking company boasts a dynamic work environment that encourages collaboration and values its employees as key contributors to the company's ongoing success. Avolta offers competitive compensation and benefits packages designed to support the well-being and professional growth of its workforce.

The Director of Retail Operations III at San Jose Mineta International Airport plays a pivotal role in managing multi-unit retail operations generating $10 million to $20 million in annual revenue. This full-time leadership position commands a salary range of $96,376 to $120,470, reflecting the scope and responsibility involved. The Director oversees daily operational standards and performance across multiple retail locations, driving sales growth, profitability, and operational excellence through strategic leadership and fostering high employee engagement. A key focus of this role is ensuring exceptional customer service and maintaining strong, collaborative relationships with landlords, unions, Disadvantaged Business Enterprise (DBE) and Joint Venture partners, as well as brand representatives.

This senior leadership role demands a hands-on approach to managing store operations, budgeting, and staffing decisions while supporting the company's diversity and inclusion initiatives. The Director is responsible for reviewing store performance metrics, making strategic financial decisions in partnership with the Operations Controller and senior executives, and optimizing inventory and supply chain processes. The position also entails coordinating facility maintenance, implementing merchandising strategies such as planograms and product placement, and resolving complex customer and associate issues.

With an emphasis on operational compliance, safety, and quality standards, the Director plays a crucial role in coaching and developing team members to uphold brand standards and deliver superior results. Leading by example, this role involves championing employee engagement and recognition programs that align with company values, and ensuring leadership proficiency in key retail systems including MIV, Crunch Time, and Kronos.

Candidates for this role are expected to have a minimum of eight years of retail operations experience, including at least three years in multi-unit leadership, and proven success managing profit and loss (P&L), driving revenue, and leading high-performing teams in operations exceeding $10 million in revenue. A bachelor’s degree in a related field is preferred and can count towards part of the experience requirement. Technical expertise in retail operations, merchandising, financial analysis, vendor relations, and supply chain coordination is critical. Additionally, the ideal candidate demonstrates strong competencies in financial acumen, strategic thinking, stakeholder engagement, communication excellence, business insight, and team development.

The Director reports directly to the Vice President of Retail Operations and is expected to work a varied schedule, including early mornings, peak hours, late nights, weekends, and holidays, to ensure leadership visibility and operational standards on-site across store locations. This opportunity offers a challenging and rewarding leadership role at a premier travel retail environment, supported by a robust benefits package that includes health, dental, and vision insurance; generous paid time off; holiday pay; a 401(k) retirement plan; company-paid life insurance; tuition reimbursement; employee discounts; employee assistance programs; training and career growth opportunities; and an employee referral bonus program.

Avolta is an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination and harassment and ensuring equal employment opportunities for applicants and team members across all protected characteristics.