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Director of Retail Operations III at San Jose Mineta International Airport
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $96,376.00 - $120,470.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee Discounts
Employee assistance program
training and career growth opportunities
Referral Bonus Program
Job Description
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is a leading force in the retail and travel hospitality industry, known for its commitment to excellence and innovation across all its brands. Operating in diverse environments such as airport retail, food and beverage, and specialty stores, Avolta prides itself on creating exceptional customer experiences while fostering a culture of inclusivity, growth, and meaningful rewards. This forward-thinking company boasts a dynamic work environment that encourages collaboration and values its employees as key contributors to the company's ongoing success. Avolta offers competitive compensation and benefits packages designed to support the well-being... Show More
Job Requirements
- Bachelor’s degree in a related field preferred and can count as 2 years of experience
- Minimum 8 years of experience in retail operations including 3 years in a multi-unit leadership role
- Proven success managing P&L and driving revenue in operations exceeding $10M
- Ability to work varied and rotating schedule including early mornings, peak hours, late-night closings, weekends, and holidays
- On-site presence across store locations to ensure leadership visibility and operational standards
- Strong financial and operational leadership skills
- Proficiency in retail management systems such as MIV, Crunch Time, and Kronos
- Excellent communication and interpersonal skills
- Commitment to diversity, equity, and inclusion principles
Job Qualifications
- Bachelor’s degree in a related field
- Minimum 8 years of experience in retail operations including 3 years in a multi-unit leadership role
- Proven success managing P&L, driving revenue, and leading high-performing teams in operations exceeding $10M in revenue
- Expertise in retail operations, merchandising, and customer service standards
- Strong financial acumen with ability to analyze P&L and drive KPI results
- Proficiency in retail systems including MIV, Crunch Time, and Kronos
- Experience with inventory management, vendor relations, and supply chain coordination
- Deep understanding of travel retail concepts and multi-brand environments
- Ability to interpret P&L statements, analyze key metrics, and drive profitability
- Proven ability to coach teams on brand standards and ensure operational compliance
- Strong interpersonal skills to collaborate with unions, landlords, brand partners, and diverse teams
- Ability to manage multiple priorities and solve complex operational challenges
- Skilled in interpreting and conveying complex policies and standards across all levels
- Understands long-term implications of operational planning and aligns with organizational goals
- Builds positive work environments through coaching, mentoring, and leadership
Job Duties
- Oversee daily operations across multiple retail locations with full accountability for operational standards and performance
- Drive revenue growth and profitability by analyzing KPIs, managing budgets, and implementing corrective actions
- Lead operations meetings and review sales performance by store, category, and brand against budget
- Make strategic hiring, promotion, and performance decisions while supporting diversity and inclusion initiatives
- Ensure execution of opening/closing procedures and collaborate with ACDBE partners on reporting and certification
- Develop and maintain relationships with landlords, brand partners, and DBE stakeholders
- Coordinate facility maintenance and improvements to uphold brand and operational standards
- Champion employee engagement and recognition programs aligned with company values
- Collaborate with Operations Controller and SVP/VP on financial decisions and strategic initiatives
- Optimize inventory levels and assortments in coordination with Supply Chain, Commercial, and Marketing teams
- Manage vendor communications, receiving processes, and supply chain issue resolution
- Ensure leadership proficiency in systems such as MIV, Crunch Time, and Kronos
- Implement planograms, visual merchandising, and product placement strategies
- Resolve complex customer and associate issues while driving technology adoption
- Monitor market trends and consumer behavior to inform operational strategies
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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