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Director of Restaurant Operations - RDG at Riviera Dining Group Inc Miami, FL
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Riviera Dining Group Inc. (RDG) is a premier restaurant group based in Miami, Florida, known for its commitment to excellence in hospitality and innovative culinary experiences. The group launched its first signature restaurant-concept brand, MILA, in January 2020, located in Miami Beach. MILA offers guests a unique culinary journey that blends exquisite MediterrAsian cuisine with a sophisticated nightlife atmosphere. This concept has quickly established itself as a leading destination within Miami's upscale social scene, praised for its genuine hospitality, fine dining, and immersive sensory engagement.
RDG prides itself on being a collective of individuals who strive for artistic excell... Show More
RDG prides itself on being a collective of individuals who strive for artistic excell... Show More
Job Requirements
- Minimum 10 years previous experience as senior GM or DOO in fine dining or luxury high-volume recognized restaurant and cocktail bar/lounge
- bachelor's degree in business administration, hospitality or related field or equivalent combination of education and experience
- demonstrated experience managing a multi-use venue with multiple restaurants in one location
- detail oriented
- effective communication and written skills
- state compliant food handling certificate and TIPS certification required
- ability to multi-task
- team player
- self-motivated and performance driven
- punctuality and reliable attendance
- effective communication, written and interpersonal skills
- time management skills
- maintain confidentiality of company information
- ability to work flexible schedule including weekends, holidays, AM and PM shifts
- must be able to travel among RDG properties and accept new assignments when necessary
Job Qualifications
- Minimum 10 years experience as a Senior General Manager or Director of Operations in fine dining or luxury high-volume venues
- bachelor's degree in business administration, hospitality or related field or equivalent experience
- demonstrated experience managing multi-use venues
- strong attention to detail
- effective communication and written skills
- state compliant food handling certificate and TIPS certification
- ability to multi-task
- team player mentality
- self-motivated and performance driven
- punctual and reliable
- effective interpersonal and time management skills
- maintain confidentiality
- flexible schedule availability
- ability to travel among properties
Job Duties
- Organize and oversee daily restaurant operations
- manage multiple outlets or venues
- develop management and accountability principles
- create and manage budgets
- develop business strategies and communicate company vision
- foster a positive and respectful work environment
- lead and coach a team including general managers and floor managers
- monitor key performance indicators such as financial performance and customer satisfaction
- ensure compliance with operational standards
- maintain business transparency and promote a bottom-up management style
- collaborate closely with the HR team
- foster creativity and innovation
- conduct daily product evaluations
- prioritize guest satisfaction with a goal of 4.6 stars or higher
- make ethical decisions benefiting the restaurant and staff
- manage hospitality industry trends through continuous learning
- solve problems and build relationships
- manage multiple projects
- implement training programs and coaching schedules
- manage VIP and member relations
- identify operational problems and solutions
- align staffing with payroll and guest satisfaction goals
- analyze profits and losses
- communicate with cross-functional teams
- recruit, hire, and train managers and supervisors
- develop staff growth paths
- maintain company culture and morale
- streamline operations and enforce grooming and policy standards
- identify revenue improvement opportunities
- make guest and financial operational decisions
- use support resources effectively
- uphold high attention to detail
- define strategic objectives and assign accountability
- delineate employee roles for organizational success
- track progress and reward achievements
- align employee goals with company strategy
- support sustainable value creation
- attract and retain talented staff
- develop an independent and motivated workforce
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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