Director of Outlets – Michelin Key Hotel

Los Angeles, CA, USA|

Job Overview

Compensation

Salary

Range $120,000.00 - $130,000.00

Benefits

Base salary $120-130k DOE

annual bonus potential

Group medical insurance

Dental Insurance

Vision Insurance

401k plan

Paid Time Off

Job Description

Premier Michelin Key boutique property is a renowned establishment known for its exceptional hospitality and fine dining experiences. This boutique property combines luxury, personalization, and a commitment to high standards, offering guests an unforgettable stay with meticulous attention to detail and world-class service. With its acclaimed Michelin status, it prides itself on delivering creative and refined culinary offerings across multiple distinctive food and beverage outlets, including elegant dining rooms, casual bars, and sophisticated in-room dining options. The property serves a discerning clientele who expect excellence in every facet, from ambience to food quality and customer service. The boutique nature of the property fosters a close-knit team environment where creativity and professionalism drive sustained success and guest satisfaction. This renowned property is currently seeking an experienced, hands-on Director of Outlets to join its dynamic team, a role which plays a critical part in sustaining and elevating the brand's esteemed reputation.

The Director of Outlets will be responsible for overseeing all food and beverage outlets throughout the property, including in-room dining services. The primary focus will be on managing front-of-house operations, ensuring that each outlet operates at peak efficiency and conforms to the highest service and quality standards. This leadership role requires a strategic and detail-oriented professional who can coordinate service delivery, staff training and development, scheduling, labor management, and overall performance enhancement. The ideal candidate is highly service-minded, with an ability and desire to be actively present on the floor during service periods and training sessions. This involvement is crucial for maintaining consistent standards and fostering a culture of excellence among front-of-house teams.

Candidates with a varied background overseeing diverse dining concepts such as high-volume all-day dining as well as upscale and fine dining are highly preferred. Experience in both hotel food and beverage operations and union environments will add significant value to the role. The successful candidate will demonstrate a high level of professionalism, integrity, and passion for hospitality, able to coach, develop, and respectfully lead the team while also holding them accountable to elevated standards. The position offers a competitive base salary in the $120,000 to $130,000 range depending on experience, with additional annual bonus potential. Comprehensive benefits include group medical, dental, and vision coverage, 401k plans, and paid time off.

This is a fantastic opportunity for an ambitious leader eager to make a meaningful impact in an esteemed boutique property with a passionate and supportive leadership team. The Director of Outlets will act as a brand ambassador and strategic influencer, steering the property toward continued operational excellence and memorable guest experiences. The role demands a charismatic, process-driven individual with strong leadership skills, a keen understanding of expense control, and a passion for delivering exceptional service. If you have a proven track record in multi-unit general management or food and beverage directorship within boutique luxury hotels or fine dining settings, this role offers a platform to drive your career forward with a premier hospitality brand.

Job Requirements

Minimum of 3-4 years experience as an F and B Director Director of Operations DOFB Director of Restaurants Director of Outlets Multi-Unit General Manager GM or Restaurant GM in a boutique luxury hotel or upscale fine dining restaurant setting
Experience working in a boutique luxury hotel restaurant environment is highly preferred
Varied restaurant experience is a big plus
Prior union experience is strongly preferred
Strong knowledge of high-caliber food beverage and elevated service standards
Self-starter with the ability to multitask switch directions accordingly and take on a lot at once
Strong knowledge of wine and spirits
Open to candidates with strong upscale or fine dining Restaurant GM experience that have not worked in a hotel setting
Strong charismatic and hands-on leader
Proven track record in leading and motivating a team
Process driven and able to implement operating procedures that will continue to maximize efficiency
Comprehensive knowledge of expense control as it relates to payroll forecasting and budgeting of expenses to ensure company goals are met on a monthly and yearly basis
Ability to oversee multiple projects manage and prioritize multiple priority tasks and meet deadlines
Excellent problem solver
Ability to work well under pressure
Passion for providing excellent service
Must be willing to work a flexible schedule consistent with the needs of the property
Must be comfortable working weekends as needed in order to maintain a strong presence on property and at the restaurants
Composure in handling complaints settling disputes and resolving grievances and conflicts within team or clientele
Food Safety Certification
Able to stand walk for long periods of time

Job Qualifications

Minimum of 3-4 years experience as an F and B Director Director of Operations DOFB Director of Restaurants Director of Outlets Multi-Unit General Manager GM or Restaurant GM in a boutique luxury hotel or upscale fine dining restaurant setting
Experience working in a boutique luxury hotel restaurant environment is highly preferred
Varied restaurant experience is a big plus
Prior union experience is strongly preferred
Strong knowledge of high-caliber food beverage and elevated service standards
Strong knowledge of wine and spirits
Open to candidates with strong upscale or fine dining Restaurant GM experience that have not worked in a hotel setting
Strong charismatic and hands-on leader
Proven track record in leading and motivating a team
Process driven and able to implement operating procedures that will continue to maximize efficiency
Comprehensive knowledge of expense control as it relates to payroll forecasting and budgeting of expenses to ensure company goals are met on a monthly and yearly basis
Excellent problem solver
Ability to work well under pressure
Passion for providing excellent service

Job Duties

Direct and coordinate the overall food and beverage operations for the property including all bars food outlets lobby space and room service to ensure maximum profits
Maintain highest standard of service and quality which includes food production equipment use and control banquet service room service beverage service restaurant service and food and beverage purchasing
Strategize on new products and service offerings then execute those offerings
Assist with managing beverage programs including wine list cocktail program and all non-alcoholic offerings
Ensure compliance with health safety and sanitation standards
Lead mentor and train the Food and Beverage operations teams
Assist in daily F and B floor operations in all capacities while overseeing GMs for each outlet
Develop relationships with guests to create and maintain guest retention by maintain an active presence on the floor during service
Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards
Implement and monitor ordering and receiving program to ensure proper quantity and prices on all purchases
Act as an ambassador for the brand and provide leadership and planning to all F and B Outlet departments to support culture maximize operations and guest satisfaction
Provide unique guest services that are above and beyond to create memorable experiences and guest retention
Ensure that regular ongoing communication occurs in all areas of food and beverage pre-meal briefings staff meetings culinary team
Encourage and build mutual trust respect and cooperation among team members