Director of Operations - Hiring Immediately

Kalamazoo, MI, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $120,000.00 - $130,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

transportation benefits

financial benefits

Paid Time Off

Job Description

Wingstop is a dynamic and rapidly growing restaurant company known for its dedication to delivering the best chicken wings along with a superb guest experience. With a robust focus on quality, service, and community, Wingstop fosters a culture where team members are valued as vital contributors to success and growth. The company offers a professional and supportive environment that champions both personal and career development, making it an ideal place for individuals seeking a meaningful career in the food and hospitality industry. Wingstop's commitment to excellence is reflected in its emphasis on a collaborative workplace culture, employee well-being, and continuous improvement, placing the company among the leaders in the fast-casual dining sector.

The role of Director of Operations at Wingstop is a pivotal leadership position responsible for overseeing operational excellence across multiple restaurant locations. The Director of Operations will manage a portfolio including up to 7 District Managers, working closely with senior leadership such as the VP of Operations and Managing Partners to ensure the efficient operation, profitability, and cultural integrity of all assigned restaurants. This role is essential for driving both financial and customer service results by building strong leadership pipelines and cultivating empowered, high-performing teams at each location. Key responsibilities include maintaining compliance with food safety and health regulations, optimizing operational performance via data-driven insights, and leading strategic initiatives that align with Wingstop's brand and business objectives. The successful Director of Operations will be a hands-on leader, frequently engaging with field teams during critical times such as weekends and dinner hours to provide support and resolve issues proactively. This position offers an annual salary range of $120,000 to $130,000 and includes comprehensive benefits such as medical, dental, vision, 401k, transportation, and financial benefits. The role demands a leader who exemplifies servant leadership, transparency, and a people-first mindset, reinforcing Wingstop's commitment to being a workplace where diversity is celebrated and all employees have the opportunity to thrive. This opportunity is perfect for experienced operations professionals passionate about the restaurant industry and driven to lead teams toward outstanding performance and guest satisfaction.

Job Requirements

Bachelor’s degree in business administration, hospitality, or related field preferred
Minimum 5 years experience in multi-unit restaurant management or operations
Proven track record of leadership at a district or regional level
Strong financial and analytical skills
Ability to travel frequently to assigned locations
Excellent communication and leadership skills
Must be able to work flexible hours including weekends and holidays

Job Qualifications

Bachelor’s degree in business administration, hospitality, or related field preferred
Proven leadership experience in multi-unit restaurant operations
Strong financial acumen with experience in budgeting, cost control, and sales strategy
Exceptional communication and interpersonal skills
Ability to coach and develop management teams effectively
Demonstrated success in driving operational improvements and guest satisfaction
Strong organizational and problem-solving skills
Experience with performance management systems and data analysis

Job Duties

Collaborate closely with the VP of Operations and Home Office to align regional operations with company goals
Provide strategic oversight to General Managers and District Managers, promoting operational excellence and customer satisfaction
Manage up to 7 District Managers, setting clear expectations, providing ongoing leadership support, and driving consistency across all markets
Train, coach, and develop General Managers and Area Managers to foster effective leadership across all locations
Maintain a strong presence in key dayparts including dinner and weekends to support field teams and resolve operational needs in real time
Ensure compliance with all operational procedures, food safety standards, and health codes including maintaining consistent Department of Health A ratings
Oversee and maintain the Corporate Scorecard, using it as a tool to drive accountability, track performance, and ensure restaurants consistently achieve and sustain Champion Status in Smart Kitchen
Analyze financial performance of each location and implement strategies to drive sales, manage costs, and improve profitability
Lead the recruitment, development, and performance management of restaurant-level leadership
Conduct regular visits and audits to monitor service quality, team engagement, and facility standards
Oversee the successful launch and operational readiness of new restaurant openings, from hiring to grand opening execution
Implement company-wide initiatives aimed at employee retention, performance improvement, and guest satisfaction
Lead structured weekly calls and in-person meetings with General Managers to ensure focus and accountability
Act as a role model for our brand values, consistently demonstrating servant leadership, transparency, and a people-first mindset