Director of Operations, Creative (Hybrid: Onsite and Remote)

US Foods is one of America's leading foodservice distributors, dedicated to providing superior food products, innovative solutions, and expert service to a diverse range of customers across the foodservice industry. With a strong commitment to quality and customer satisfaction, US Foods operates as a pivotal supplier for restaurants, healthcare facilities, hospitality centers, and other institutions, offering an extensive portfolio of food and kitchen products. The company emphasizes operational excellence, sustainability, and a culture of inclusion, making it a preferred employer and trusted partner nationwide. US Foods prides itself on fostering a collaborative and dynamic work environment where employees are encouraged to grow, innovate, and contribute to the success of the organization.

The role of Director, Creative Operations at US Foods is a significant leadership position within the Creative organization, tasked with optimizing the operational framework that supports the delivery of high-quality creative work at scale. This position ensures that creative projects move swiftly and efficiently through the pipeline by managing workflow operations and overseeing both internal teams and external resources. Reporting to the Vice President of Creative, the director guides the intake and prioritization of creative tasks, manages contractor workforce plans, and maintains strategic relationships with external suppliers and production partners. Effective budget management, including oversight of multi-million-dollar expenditures and procurement contracts, is integral to this role.

In this hybrid role located in Rosemont, Illinois, with onsite presence required three days per week, the Director will bring operational rigor and a service-oriented mindset to a fast-paced, high-volume creative environment. Responsibilities include designing and refining operating models, implementing governance practices to reduce bottlenecks, and establishing metrics to enhance throughput and delivery performance. The Director also leads contractor onboarding, utilization management, and quality assurance to support dynamic business demands while stewarding significant budgets that span various creative and marketing initiatives. This includes management of the US Foods Marketing Store and key vendor partnerships that support large-scale marketing and menu design programs.

Ideal candidates will have over ten years of experience in advertising, marketing agencies, or large corporate matrix environments, with a focus on creative or marketing resource operations. A proven track record of leading high-performing teams, managing complex projects from inception through delivery, and driving business process improvements is essential. Proficiency in project management software, strong communication skills, and an ability to foster collaborative relationships across multiple departments are critical for success in this position. The Director, Creative Operations will play a key role in ensuring US Foods' creative output meets the highest standards of efficiency, quality, and strategic alignment with business goals, contributing to the company’s ongoing growth and innovation in foodservice marketing.